Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F29142890%3A_____%2F24%3A00049170" target="_blank" >RIV/29142890:_____/24:00049170 - isvavai.cz</a>
Result on the web
<a href="https://ros.edu.pl/index.php?id=1427&lang=en" target="_blank" >https://ros.edu.pl/index.php?id=1427&lang=en</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.54740/ros.2024.048" target="_blank" >10.54740/ros.2024.048</a>
Alternative languages
Result language
angličtina
Original language name
Application of the Process Mapping for Identification of Waste for Sustainable Performance Improvement in the Service Processes
Original language description
This paper examines the pivotal role of high-quality aftersales service in maintaining global automotive industry competitiveness and sustainability. It presents the methodology for utilizing lean principles in sustainable performance improvement by identifying and eliminating waste in aftersales processes. The approach is exemplified through a case study in road freight vehicle service and maintenance using process mapping. The methodology involves developing a comprehensive process map, analyzing current inefficiencies, and proposing improvement measures. The methodology enhances operational efficiency and contributes to sustainable performance in terms of economic, environmental, and social factors. The methodology is generalized and outlines successful improvement phases and sub-steps.
Czech name
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Czech description
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Classification
Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
50200 - Economics and Business
Result continuities
Project
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Continuities
N - Vyzkumna aktivita podporovana z neverejnych zdroju
Others
Publication year
2024
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Rocznik Ochrona Srodowiska
ISSN
1506-218X
e-ISSN
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Volume of the periodical
26
Issue of the periodical within the volume
1
Country of publishing house
PL - POLAND
Number of pages
14
Pages from-to
525-538
UT code for WoS article
001364429000002
EID of the result in the Scopus database
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