Quality Assessment of Selected Restaurant Services Using the Mystery Shopping Method: Case Study of Portugal
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F46747885%3A24310%2F20%3A00008147" target="_blank" >RIV/46747885:24310/20:00008147 - isvavai.cz</a>
Alternative codes found
RIV/71226401:_____/20:N0100440
Result on the web
<a href="http://www.magnanimitas.cz/ad-alta-journal-of-interdisciplinary-research-2" target="_blank" >http://www.magnanimitas.cz/ad-alta-journal-of-interdisciplinary-research-2</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Quality Assessment of Selected Restaurant Services Using the Mystery Shopping Method: Case Study of Portugal
Original language description
At present, the market development of accommodation facilities and restaurants accompanied by the growth requirements of the guests focus on the quality and structure of additional services. The paper pays attention to the quality of tourism services as an essential criterion for travel decision. The paper also focuses on tourism in two regions of Portugal and offers tourism overview in selected districts. The paper aimed to evaluate the quality of hospitality services in selected regions during the low season. The research evaluation categories were: place and important visible information, atmosphere and cleanliness, menu, order process, payment process, staff – delivery person. The research was realized in the Metropolitan Area of Lisbon and Central Portugal in October 2019 and used mystery shopping as a research method. We also used the analysis method (the Correspondence analysis), mathematical and statistical methods. For the evaluation of the results, Statistica 13 EN Program was used.
Czech name
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Czech description
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Classification
Type
J<sub>ost</sub> - Miscellaneous article in a specialist periodical
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2020
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Ad Alta: Journal of Interdisciplinary Research
ISSN
1804-7890
e-ISSN
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Volume of the periodical
10
Issue of the periodical within the volume
2
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
7
Pages from-to
298-304
UT code for WoS article
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EID of the result in the Scopus database
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