The impact of visitor segments on the perception of the quality of the product of accommodation establishments
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60076658%3A12510%2F12%3A43883472" target="_blank" >RIV/60076658:12510/12:43883472 - isvavai.cz</a>
Alternative codes found
RIV/75081431:_____/12:00000356
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
The impact of visitor segments on the perception of the quality of the product of accommodation establishments
Original language description
The aim of the paper is to evaluate di? erences in the quality perception among particular segments of demand. Data for analysis were collected by means of the questionnaire survey among clients of accommodation establishments. The research in accommodation establishments succeeded to identify four factors of the perception of quality of services provided in those establishments, when only accommodation and catering services were taken into consideration. Age appeared to be an important criterion for the evaluation the of the quality of o? ered services as the di? erences in the quality perception among particular age groups were proved for three of four identi? ed factors of the quality perception. The factors are as follows: "environment of the accommodation establishment", "hygiene in accommodation establishment", "service in the catering part of the establishment" and "quality of the meals". The duration of stay as well as the gender of the respondents in? uences the quality of per
Czech name
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Czech description
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Classification
Type
J<sub>x</sub> - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Others
Publication year
2012
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Acta Universitatis agriculturae et silviculturae Mendelianae Brunensis
ISSN
1211-8516
e-ISSN
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Volume of the periodical
60
Issue of the periodical within the volume
7
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
9
Pages from-to
399-407
UT code for WoS article
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EID of the result in the Scopus database
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