Investigating the effectivness of chatbots
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61384399%3A31140%2F21%3A00057699" target="_blank" >RIV/61384399:31140/21:00057699 - isvavai.cz</a>
Alternative codes found
RIV/62690094:18450/21:50018282
Result on the web
<a href="https://idimt.org/wp-content/uploads/2021/08/IDIMT-2021-proceedings.pdf" target="_blank" >https://idimt.org/wp-content/uploads/2021/08/IDIMT-2021-proceedings.pdf</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Investigating the effectivness of chatbots
Original language description
Chatbot is currently known as one of trends in the Fourth Industrial Revolution. However, there are no proven approaches to measure its effectiveness. The main objective of this paper is to investigate this issue, describe its current state, and to analyse possible known alternatives for measuring the chatbot effectiveness further and to possibly identify a suitable approach according to selected criteria. A literature search was performed within the paper's concept. A document study, questionnaire survey (in the form of pairwise comparison, where output is an expert opinion) and a semi-structured interview were used as specific data collection techniques. The 2018 approach by D. Peras was selected to carry out an analysis of approaches to measuring chatbot effectiveness.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
<a href="/en/project/GA16-01383S" target="_blank" >GA16-01383S: Complex theoretical model for estimating a reasonable financial compensation for employee innovations</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Others
Publication year
2021
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
IDIMT-2021 Pandemics: Impacts, Strategies and Responses
ISBN
978-3-99113-261-5
ISSN
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e-ISSN
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Number of pages
8
Pages from-to
85-92
Publisher name
Trauner Verlag
Place of publication
Linz
Event location
Kutná Hora
Event date
Sep 1, 2021
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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