Chatbots for learning: A review of educational chatbots for the Facebook Messenger

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27230%2F20%3A10244446" target="_blank" >RIV/61989100:27230/20:10244446 - isvavai.cz</a>

Result on the web

<a href="https://www.sciencedirect.com/science/article/pii/S0360131520300622" target="_blank" >https://www.sciencedirect.com/science/article/pii/S0360131520300622</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1016/j.compedu.2020.103862" target="_blank" >10.1016/j.compedu.2020.103862</a>

Result language

angličtina

Original language name

Chatbots for learning: A review of educational chatbots for the Facebook Messenger

Original language description

With the exponential growth in the mobile device market over the last decade, chatbots are becoming an increasingly popular option to interact with users, and their popularity and adoption are rapidly spreading. These mobile devices change the way we communicate and allow ever-present learning in various environments. This study examined educational chatbots for Facebook Messenger to support learning. The independent web directory was screened to assess chatbots for this study resulting in the identification of 89 unique chatbots. Each chatbot was classified by language, subject matter and developer&apos;s platform. Finally, we evaluated 47 educational chatbots using the Facebook Messenger platform based on the analytic hierarchy process against the quality attributes of teaching, humanity, affect, and accessibility. We found that educational chatbots on the Facebook Messenger platform vary from the basic level of sending personalized messages to recommending learning content. Results show that chatbots which are part of the instant messaging application are still in its early stages to become artificial intelligence teaching assistants. The findings provide tips for teachers to integrate chatbots into classroom practice and advice what types of chatbots they can try out.

Czech name

—

Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

—

OECD FORD branch

20301 - Mechanical engineering

Project

—

Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2020

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Computers and Education

ISSN

0360-1315

e-ISSN

—

Volume of the periodical

151

Issue of the periodical within the volume

July 2020

Country of publishing house

GB - UNITED KINGDOM

Number of pages

11

Pages from-to

1-11

UT code for WoS article

000522703400003

EID of the result in the Scopus database

2-s2.0-85080928467