Chatbots: Security, privacy, data protection, and social aspects

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27240%2F21%3A10249023" target="_blank" >RIV/61989100:27240/21:10249023 - isvavai.cz</a>

Alternative codes found

RIV/61989100:27740/21:10249023

Result on the web

<a href="https://onlinelibrary.wiley.com/doi/epdf/10.1002/cpe.6426" target="_blank" >https://onlinelibrary.wiley.com/doi/epdf/10.1002/cpe.6426</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1002/cpe.6426" target="_blank" >10.1002/cpe.6426</a>

Result language

angličtina

Original language name

Chatbots: Security, privacy, data protection, and social aspects

Original language description

Chatbots are artificial communication systems becoming increasingly popular and not all their security questions are clearly solved. People use chatbots for assistance in shopping, bank communication, meal delivery, healthcare, cars, and many other actions. However, it brings an additional security risk and creates serious security challenges which have to be handled. Understanding the underlying problems requires defining the crucial steps in the techniques used to design chatbots related to security. There are many factors increasing security threats and vulnerabilities. All of them are comprehensively studied, and security practices to decrease security weaknesses are presented. Modern chatbots are no longer rule-based models, but they employ modern natural language and machine learning techniques. Such techniques learn from a conversation, which can contain personal information. The paper discusses circumstances under which such data can be used and how chatbots treat them. Many chatbots operate on a social/messaging platform, which has their terms and conditions about data. The paper aims to present a comprehensive study of security aspects in communication with chatbots. The article could open a discussion and highlight the problems of data storage and usage obtained from the communication user-chatbot and propose some standards to protect the user.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

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OECD FORD branch

10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Project

<a href="/en/project/EF15_003%2F0000466" target="_blank" >EF15_003/0000466: Artificial Intelligence and Reasoning</a><br>

Continuities

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)<br>S - Specificky vyzkum na vysokych skolach

Publication year

2021

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Concurrency Computation Practice and Experience

ISSN

1532-0626

e-ISSN

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Volume of the periodical

33

Issue of the periodical within the volume

19

Country of publishing house

US - UNITED STATES

Number of pages

13

Pages from-to

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UT code for WoS article

000657463100001

EID of the result in the Scopus database

2-s2.0-85107027640