The IT Service Continuity Management Principles Implementation by Method A2

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F09%3A00020701" target="_blank" >RIV/61989100:27510/09:00020701 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
The IT Service Continuity Management Principles Implementation by Method A2
Original language description
The framework of ITIL (Information Technology Infrastructure Library) represents the modern and standard approach to management of the ICT services in correspondence with main goals of the whole company. External and internal providers of ICT services should be ready to take care of not only standard situations but also unusual or even critical situations. The increasing dependence of companies on ICT services puts stress on the quality of their deliveries in correspondence with requirements of customers and users. The satisfaction of requirements of both groups and the fulfillment of their expectations are the key determining factors of a quality level of ICT service. One of the partial goals which should lead to the fulfillment of main goals is the improvement of the service availability. Within the scope of ITIL there is a separate process of management entitled IT Service Continuity Management (ITSCM) focused on stable the service supplies. This process is a part of Service Deliver
Czech name
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Czech description
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Publication year
2009
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
IDIMT - Interdisciplinary Information and Management Talks
ISBN
978-3-85499-624-8
ISSN
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e-ISSN
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Number of pages
10
Pages from-to
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Publisher name
Trauner Verlag
Place of publication
Verlag
Event location
Jindřichův Hradec
Event date
Sep 9, 2009
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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