IT Service Continuity Management as Tool of ICT Services Stability

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F12%3A86080008" target="_blank" >RIV/61989100:27510/12:86080008 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
IT Service Continuity Management as Tool of ICT Services Stability
Original language description
In recent years the importance of user and customer requirements on ICT services stability has been increasing. It also had an impact on the IT management methodologies development. The ITIL framework (Information Technology Infrastructure Library) represents the modern and standard approach to management of the ICT services which has been proven in practice. The ICT services stability level is determined by users and customers requirements fulfillment volume and therefore it is necessary to analyze ICTservices stability factors frequently and regularly. The factors of ICT services stability are defined through their impact areas and metrics for their evaluation. The ICT processes which are in correspondence with ICT services stability should be focused not only on standard situation but also on critical and wrecking situation. The ICT services stability has not to been only to analyze these situations but also to improve of ICT services level frequently. The paper is focused on the i
Czech name
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Czech description
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Publication year
2012
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
ICT for Competitiveness 2012
ISBN
978-80-7248-731-8
ISSN
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e-ISSN
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Number of pages
6
Pages from-to
198-203
Publisher name
Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné
Place of publication
Opava
Event location
Karviná
Event date
Feb 2, 2012
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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