ICT services quality in context of availability management

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F10%3A10227511" target="_blank" >RIV/61989100:27510/10:10227511 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

ICT services quality in context of availability management

Original language description

In last decades the ICT services importance has been increasing and the users and customers requirements have increased also. The orientation of ICT services management has changed and it was also focused not only on quantity but also on ICT services delivery quality and stability in context of the situation described above. The availability management process is tool for users and customers requirements satisfaction. The paper describes the ICT services quality in context of Availability management aspart of IT Service Management.

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AE - Management, administration and clerical work

OECD FORD branch

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Project

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Continuities

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Publication year

2010

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Systémová integrace

ISSN

1210-9479

e-ISSN

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Volume of the periodical

17

Issue of the periodical within the volume

4

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

8

Pages from-to

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UT code for WoS article

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EID of the result in the Scopus database

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