Exploring technostress dynamics in consulting companies in Germany: A mixed-methods approach

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F24%3A43925286" target="_blank" >RIV/62156489:43110/24:43925286 - isvavai.cz</a>

Result on the web

<a href="https://doi.org/10.21511/ppm.22(2).2024.46" target="_blank" >https://doi.org/10.21511/ppm.22(2).2024.46</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.21511/ppm.22(2).2024.46" target="_blank" >10.21511/ppm.22(2).2024.46</a>

Result language

angličtina

Original language name

Exploring technostress dynamics in consulting companies in Germany: A mixed-methods approach

Original language description

Technostress (TS) has previously been addressed mainly from a broader organizational perspective, leaving more specific salient settings in the background. This paper bridges this gap by exploring TS dynamics in consulting companies in Germany, a setting that was previously little investigated but is highly TS-prone. This study uses an exploratory mixed-methods approach (MMR) with three components: 1) quantitative validation of the TS test-battery, 2) qualitative exploration of workplace TS through employee experiences, and 3) analysis of the relationship between TS experiences and demographics (age, gender, rank). Quantitative data representativeness is achieved through context-specific test-battery validation and a tailored questionnaire. 702 consulting company employees (based in Germany, aged 18-65) of a renowned management consulting firm participated (m = 417, f = 275). Qualitative data representativeness was ensured through in-depth interviews with 15 employees of different ages, genders, and ranks and company affiliations (Accenture, Boston Consulting Group, Deloitte, Ernst &amp; Young, Roland Berger). Quantitative results indicated that female employees and those above 35 experienced higher levels of Techno-Complexity. Female employees experienced higher TS overall, reflected in their higher Techno-Overload, Techno-Invasion, and Techno-Complexity scores. This applied even to female employees who disagreed with the gender-difference tendency. Additional findings indicated that senior-ranking employees experienced more Techno-Overload and Techno-Invasion. Qualitative results highlighted three themes that further shape the psychological profile of TS in the investigated workplace: a) factors influencing TS, b) TS impact on workplace habits, and c) coping strategies. These findings emphasize that understanding the relationship between creators and demographics is crucial for mitigating consulting workplace TS.

Czech name

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Czech description

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Type

J_SC - Article in a specialist periodical, which is included in the SCOPUS database

CEP classification

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OECD FORD branch

50204 - Business and management

Project

—

Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2024

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Problems and Perspectives in Management

ISSN

1727-7051

e-ISSN

1810-5467

Volume of the periodical

22

Issue of the periodical within the volume

2

Country of publishing house

UA - UKRAINE

Number of pages

14

Pages from-to

586-599

UT code for WoS article

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EID of the result in the Scopus database

2-s2.0-85197888185