What matters while assessing quality of social services? Stakeholders' perspective in Czechia

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18440%2F21%3A50018142" target="_blank" >RIV/62690094:18440/21:50018142 - isvavai.cz</a>
Alternative codes found
RIV/49777513:23420/21:43962508
Result on the web
<a href="https://www.tandfonline.com/doi/full/10.1080/13691457.2021.1934411" target="_blank" >https://www.tandfonline.com/doi/full/10.1080/13691457.2021.1934411</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1080/13691457.2021.1934411" target="_blank" >10.1080/13691457.2021.1934411</a>

Result language
angličtina
Original language name
What matters while assessing quality of social services? Stakeholders' perspective in Czechia
Original language description
Quality of public services including social services is an issue frequentlydiscussed by policy makers, service providers, and by those who representservice users. The aim of this study was to explore how stakeholdersperceive quality of social services, with a particular focus on (1) what didparticipants rate as important; (2) what is the relative importance of eachdomain and how does that differ across stakeholder groups and (3) doesimportance vary by participant characteristics. A specially designedquestionnaire was completed by 217 service providers, by 249 publicadministration representatives and 205 service users of residential careand in-home support. The subjective quality of life of service users wasrated as the most important indicator of service quality by all threestakeholder groups. Particularly important were items that related to thenature of the relationships and interactions between staffand serviceusers. There were some differences between stakeholder groups and alsoby respondent characteristics–public administration respondents, olderservice users and providers of residential care were more likely to ratehealth care as more important than other respondents. Implications forhow quality is measured are discussed
Czech name
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Czech description
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Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
50403 - Social topics (Women´s and gender studies; Social issues; Family studies; Social work)

Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year
2021
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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