Novel Interaction Cost Analysis Applied to Bank Charges Calculator

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F19%3A50015954" target="_blank" >RIV/62690094:18450/19:50015954 - isvavai.cz</a>

Result on the web

<a href="https://www.mdpi.com/2073-431X/8/3/64" target="_blank" >https://www.mdpi.com/2073-431X/8/3/64</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.3390/computers8030064" target="_blank" >10.3390/computers8030064</a>

Result language

angličtina

Original language name

Novel Interaction Cost Analysis Applied to Bank Charges Calculator

Original language description

This paper presents an online calculator for bank charges, motivated by information asymmetry in the market for payment accounts. The calculator provides users with a personalized list of the most suitable bank accounts based on required services and monthly fee criteria. This paper outlines the conceptual foundation, workflows, and matrix of the data for the underlying logic of the calculator, as well as the design of the user interface. The proposed calculator was validated by performing an interaction cost analysis. This paper presents a novel methodology for conducting this analysis, including rules for expressing interactions in graphs for the objective evaluation of the usability of the user interface. Scenarios were defined and analyzed with the intended goal of choosing the best bank account. The interaction cost analysis then confirmed the differences in cost between traditional approaches (interacting with various web interfaces) and using a specialized online service (the calculator). The consistency of the layout and navigation contributed significantly to the final results being in favor of the proposed bank charges calculator. These conclusions are applicable not just within the selected market, but also in many others that are prone to problems arising from price information asymmetry.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

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OECD FORD branch

10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2019

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

COMPUTERS

ISSN

2073-431X

e-ISSN

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Volume of the periodical

8

Issue of the periodical within the volume

3

Country of publishing house

CH - SWITZERLAND

Number of pages

22

Pages from-to

"Article Number: 64"

UT code for WoS article

000487950600016

EID of the result in the Scopus database

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