Social Counselling Chatbot - Pilot Testing
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18460%2F21%3A50020009" target="_blank" >RIV/62690094:18460/21:50020009 - isvavai.cz</a>
Result on the web
<a href="https://www.nordsci.org/_files/ugd/32dbef_25090a2da55e4487b81249f9af09ab2d.pdf" target="_blank" >https://www.nordsci.org/_files/ugd/32dbef_25090a2da55e4487b81249f9af09ab2d.pdf</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.32008/NORDSCI2021/B1/V4/31" target="_blank" >10.32008/NORDSCI2021/B1/V4/31</a>
Alternative languages
Result language
angličtina
Original language name
Social Counselling Chatbot - Pilot Testing
Original language description
Counselling chatbot - The innovative way of communication with the client within the field of social work. Current development of modern technological possibilities of machine learning software enabled the Institute of Social Work of the Philosophical Faculty of the University Hradec Králové in cooperation with the Občanské poradenské středisko, o.p.s. (Civic Counselling Center) in Hradec Králové, Czech Republic to develop content for a new platform of communication with the client in the field of social counselling. Such an innovative tool in the field of social work is intended to be the initial contact of clients with professional social counselling organization in the web interface of the Internet. There is the first experience and initial conclusions from the pilot testing presented now. Innovative counselling chatbot is not in active service yet, so the pilot testing was manged in a „controlled environment“ of university students in the field of Social Work in May and June 2021. Topic of work/employment (which was chosen as the first of many topics that social counselling typically deals with), investigate the initial reactions of respondents to communication with chatbot, the preferred style of communication etc.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
50902 - Social sciences, interdisciplinary
Result continuities
Project
<a href="/en/project/TL03000671" target="_blank" >TL03000671: Use of artificial intelligence in providing professional social counseling</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Others
Publication year
2021
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
NORDSCI Conference Proceedings 2021, Book 1
ISBN
978-619-7495-14-0
ISSN
2603-4107
e-ISSN
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Number of pages
7
Pages from-to
357-363
Publisher name
Saima consult Limited
Place of publication
Sofia
Event location
neuvedeno
Event date
Oct 11, 2021
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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