Why Do(n't) You Trust Us? Highlighting the Importance of Trust and Transparency for Designing B2B Platforms in Electronics Manufacturing

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21460%2F25%3A00384706" target="_blank" >RIV/68407700:21460/25:00384706 - isvavai.cz</a>
Result on the web
<a href="https://link.springer.com/chapter/10.1007/978-3-031-82633-7_12" target="_blank" >https://link.springer.com/chapter/10.1007/978-3-031-82633-7_12</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1007/978-3-031-82633-7_12" target="_blank" >10.1007/978-3-031-82633-7_12</a>

Result language
angličtina
Original language name
Why Do(n't) You Trust Us? Highlighting the Importance of Trust and Transparency for Designing B2B Platforms in Electronics Manufacturing
Original language description
As online platforms have become increasingly important in the last decade, it also makes sense to conduct B2B (Business to Business) operations on online platforms. This paper deals with the aspects of trust and transparency in a B2B context, specifically in the development (and operation) of a platform where microelectronics manufacturers are connected with customers who want to produce a certain (part of a) product and find the best company to do so. The methods used were workshops with different stakeholder groups and expert reviews of the user interfaces of the platform under development. Our findings include that transparency and the power/freedom to do and undo actions within such a platform are essential for potential users as well as the care for their intellectual property. Additionally, we identified pitfalls in the current design which could reduce trust, e.g., as in our context, inconsistency regarding error messages.
Czech name
—
Czech description
—

Project
—
Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year
2025
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Computer-Human Interaction Research and Applications: 8th International Conference, CHIRA 2024 Porto, Portugal, November 21–22, 2024 Proceedings, Part I
ISBN
978-3-031-82632-0
ISSN
1865-0929
e-ISSN
1865-0937
Number of pages
16
Pages from-to
177-192
Publisher name
Springer Nature
Place of publication
—
Event location
Porto
Event date
Nov 21, 2024
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
001473066800012

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