CRM AND EXCELLENT ORGANISATION

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F05%3A63503143" target="_blank" >RIV/70883521:28120/05:63503143 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

čeština

Original language name

CRM A EXCELENTNÍ ORGANIZACE

Original language description

A firm that wants to succeed in the current turbulently developing world has to monitor new trends in various fields and to try to be better than its competition. For an excellent organisation this applies double. If unsuccessful it is no good to blame it on trends of globalisation, the political situation in the country or in the world, new trends in business or the development in information technology. An excellent organisation must know all its customers well, understand them excellently, and try tocreate mutually beneficial interaction with them. Only the customers are judge and jury for the firm, because it is they who are the final arbitrators for the quality of products and services. Therefore successful firms in the Czech Republic and abroadhave implemented CRM into their business structures. They affirm that by taking this step they have gained competitive advantages against their competitors in the mass competition for the third millennium. Is this the truth or just empty

Czech name

CRM A EXCELENTNÍ ORGANIZACE

Czech description

A firm that wants to succeed in the current turbulently developing world has to monitor new trends in various fields and to try to be better than its competition. For an excellent organisation this applies double. If unsuccessful it is no good to blame it on trends of globalisation, the political situation in the country or in the world, new trends in business or the development in information technology. An excellent organisation must know all its customers well, understand them excellently, and try tocreate mutually beneficial interaction with them. Only the customers are judge and jury for the firm, because it is they who are the final arbitrators for the quality of products and services. Therefore successful firms in the Czech Republic and abroadhave implemented CRM into their business structures. They affirm that by taking this step they have gained competitive advantages against their competitors in the mass competition for the third millennium. Is this the truth or just empty

Type

D - Article in proceedings

CEP classification

AH - Economics

OECD FORD branch

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Project

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Continuities

Z - Vyzkumny zamer (s odkazem do CEZ)

Publication year

2005

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Progresivní metody a nástroje managementu a ekonomiky podniků

ISBN

80-214-3099-0

ISSN

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e-ISSN

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Number of pages

8

Pages from-to

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Publisher name

Vysoké učení technické v Brně

Place of publication

Brno

Event location

Brno

Event date

Dec 7, 2005

Type of event by nationality

EUR - Evropská akce

UT code for WoS article

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