Consumer behaviour and warranty claim: A study on Czech consumers

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F17%3A63517461" target="_blank" >RIV/70883521:28120/17:63517461 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.14254/2071-789X.2017/10-3/7" target="_blank" >http://dx.doi.org/10.14254/2071-789X.2017/10-3/7</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.14254/2071-789X.2017/10-3/7" target="_blank" >10.14254/2071-789X.2017/10-3/7</a>

Result language
angličtina
Original language name
Consumer behaviour and warranty claim: A study on Czech consumers
Original language description
Consumer behaviour concerning warranty is significant for both consumers and business entities. This article presents the behaviour of consumers on warranty claims for purchased products or services. The present study attempts to investigate the influence of demographic variables on consumer satisfaction in the course of the warranty claim procedure. To study the behaviour of consumers, a quantitative approach was adopted with the sample of 453 respondents in Czech Republic. A self-administered, structured questionnaire was used to collect primary data during the survey and analysis was performed using Statistical Package for Social Science (SPSS). This study contributes to the body of knowledge in the field of consumer behaviour concerning warranty claims.
Czech name
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Czech description
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Type
J<sub>SC</sub> - Article in a specialist periodical, which is included in the SCOPUS database
CEP classification
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OECD FORD branch
50204 - Business and management

Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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