The effect of manager's frequency and quality of communication on team's performance

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11210%2F19%3A10408283" target="_blank" >RIV/00216208:11210/19:10408283 - isvavai.cz</a>

Výsledek na webu

—

DOI - Digital Object Identifier

—

Jazyk výsledku

angličtina

Název v původním jazyce

The effect of manager's frequency and quality of communication on team's performance

Popis výsledku v původním jazyce

Objective. This paper wants to empirically test hypothesis that team leader&apos;s (who is the strongest determinant of communication climate and shared mental models within the team) higher frequency and quality of communication leads to higher performance. Method. Hypothesis was tested on a sample of 237 leaders of sales teams from a large financial institution. The team leaders were rated based on quality and frequency of their communication by their subordinates. Team leaders had to be in their positions at least for 1 year. Standard sociomapping items with previously demonstrated reliability and validity were used to measure communication. Team performance was measured by average team member&apos;s annual revenue. Results. Regression analysis showed positive effect of quality and frequency of team leader&apos;s communication on team performance. Conclusions. From theoretical perspective, the paper follows up on studies investigating relationship between communication satisfaction and team performance. Practical implications lie mainly in s interventions and other efforts to improve communication within organizations. Further, it highlights the necessity to consider managers&apos; communicationrelated competencies during their selection and consecutive development. Limitations. The main limitations of this study are its cross-sectional character and specificity of the sample (effect of intervening variables such as company culture cannot be excluded).

Název v anglickém jazyce

The effect of manager's frequency and quality of communication on team's performance

Popis výsledku anglicky

Objective. This paper wants to empirically test hypothesis that team leader&apos;s (who is the strongest determinant of communication climate and shared mental models within the team) higher frequency and quality of communication leads to higher performance. Method. Hypothesis was tested on a sample of 237 leaders of sales teams from a large financial institution. The team leaders were rated based on quality and frequency of their communication by their subordinates. Team leaders had to be in their positions at least for 1 year. Standard sociomapping items with previously demonstrated reliability and validity were used to measure communication. Team performance was measured by average team member&apos;s annual revenue. Results. Regression analysis showed positive effect of quality and frequency of team leader&apos;s communication on team performance. Conclusions. From theoretical perspective, the paper follows up on studies investigating relationship between communication satisfaction and team performance. Practical implications lie mainly in s interventions and other efforts to improve communication within organizations. Further, it highlights the necessity to consider managers&apos; communicationrelated competencies during their selection and consecutive development. Limitations. The main limitations of this study are its cross-sectional character and specificity of the sample (effect of intervening variables such as company culture cannot be excluded).

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

50101 - Psychology (including human - machine relations)

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2019

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Sborník příspěvků z 18. mezinárodní konference

ISBN

978-80-210-9488-8

ISSN

—

e-ISSN

—

Počet stran výsledku

9

Strana od-do

44-52

Název nakladatele

MUNI PRESS

Místo vydání

Brno

Místo konání akce

Brno

Datum konání akce

22. 5. 2019

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

—