Interfunctional Coordination and its Influence on Customer Success

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14220%2F18%3A00104410" target="_blank" >RIV/00216224:14220/18:00104410 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.degruyter.com/downloadpdf/j/openec.2017.1.issue-1/openec-2018-0004/openec-2018-0004.pdf" target="_blank" >https://www.degruyter.com/downloadpdf/j/openec.2017.1.issue-1/openec-2018-0004/openec-2018-0004.pdf</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1515/openec-2018-0004" target="_blank" >10.1515/openec-2018-0004</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Interfunctional Coordination and its Influence on Customer Success

Popis výsledku v původním jazyce

Abstract: The purpose of the paper is to expand the knowledge about interfunctional coordination (IFC). The term IFC has been used for 50 years and it extends to many branches. The most popular ones are in marketing, logistics and IT management. The purpose of IFC is to develop collaboration between the diverse departments within an organization. The goal of the paper is to describe the relationship between IFC on the B2B market, especially if IFC in one company can influence customer success in business. The research was undertaken with companies producing electronic components and electrical equipment in the region of South Moravia in the Czech Republic. 60 SME have answered the questionnaire. The Spearman’s rank correlation test was used to analyse the influence of IFC of companies on the success of their customers. The results show that the implementation of IFC in a company has a positive relationship on the success of its customers.

Název v anglickém jazyce

Interfunctional Coordination and its Influence on Customer Success

Popis výsledku anglicky

Abstract: The purpose of the paper is to expand the knowledge about interfunctional coordination (IFC). The term IFC has been used for 50 years and it extends to many branches. The most popular ones are in marketing, logistics and IT management. The purpose of IFC is to develop collaboration between the diverse departments within an organization. The goal of the paper is to describe the relationship between IFC on the B2B market, especially if IFC in one company can influence customer success in business. The research was undertaken with companies producing electronic components and electrical equipment in the region of South Moravia in the Czech Republic. 60 SME have answered the questionnaire. The Spearman’s rank correlation test was used to analyse the influence of IFC of companies on the success of their customers. The results show that the implementation of IFC in a company has a positive relationship on the success of its customers.

Druh

J_ost - Ostatní články v recenzovaných periodicích

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Rok uplatnění

2018

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Open Economics

ISSN

2451-3458

e-ISSN

2451-3458

Svazek periodika

1

Číslo periodika v rámci svazku

1

Stát vydavatele periodika

PL - Polská republika

Počet stran výsledku

10

Strana od-do

105-114

Kód UT WoS článku

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EID výsledku v databázi Scopus

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