Welfare Users’ Perceptions of Distributive Justice and Trust When Facing Institutional Enigma

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14230%2F25%3A00141479" target="_blank" >RIV/00216224:14230/25:00141479 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.cambridge.org/core/journals/social-policy-and-society/article/welfare-users-perceptions-of-distributive-justice-and-trust-when-facing-institutional-enigma/DD6632D6B5CB2D69DC75534F80D288F3" target="_blank" >https://www.cambridge.org/core/journals/social-policy-and-society/article/welfare-users-perceptions-of-distributive-justice-and-trust-when-facing-institutional-enigma/DD6632D6B5CB2D69DC75534F80D288F3</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1017/S1474746425100791" target="_blank" >10.1017/S1474746425100791</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Welfare Users’ Perceptions of Distributive Justice and Trust When Facing Institutional Enigma

Popis výsledku v původním jazyce

The article examines the relationship between perceived distributive justice and trust in the welfare system within complex and self-contradictory policy setting. Based on thirty-three in-depth interviews with social assistance users in Poland and Czechia, we find that policy assemblages in those countries are experienced as confusing ‘institutional enigmas’. We identify four patterns linking perceptions of welfare system’s distributive justice and trust in this context: perceived rationality of the system combined with trust; perceived lack of system’s empathy combined with distrust; concerns about ‘undeserving claimants’ overusing the system linked to distrust in welfare system; and unexpected (non)receiving of benefits causing surprise and shaping (dis)trust. We argue that in contradictory institutional embedding, achieving users’ trust is challenging due to complex distributive justice principles they adhere to and numerous instances of those principles being violated. Trust can still be fostered when users are well informed or experience receiving meaningful support.

Název v anglickém jazyce

Welfare Users’ Perceptions of Distributive Justice and Trust When Facing Institutional Enigma

Popis výsledku anglicky

The article examines the relationship between perceived distributive justice and trust in the welfare system within complex and self-contradictory policy setting. Based on thirty-three in-depth interviews with social assistance users in Poland and Czechia, we find that policy assemblages in those countries are experienced as confusing ‘institutional enigmas’. We identify four patterns linking perceptions of welfare system’s distributive justice and trust in this context: perceived rationality of the system combined with trust; perceived lack of system’s empathy combined with distrust; concerns about ‘undeserving claimants’ overusing the system linked to distrust in welfare system; and unexpected (non)receiving of benefits causing surprise and shaping (dis)trust. We argue that in contradictory institutional embedding, achieving users’ trust is challenging due to complex distributive justice principles they adhere to and numerous instances of those principles being violated. Trust can still be fostered when users are well informed or experience receiving meaningful support.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50100 - Psychology and cognitive sciences

Projekt

—

Návaznosti

R - Projekt Ramcoveho programu EK

Rok uplatnění

2025

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Social Policy and Society

ISSN

1474-7464

e-ISSN

1475-3073

Svazek periodika

24

Číslo periodika v rámci svazku

4

Stát vydavatele periodika

GB - Spojené království Velké Británie a Severního Irska

Počet stran výsledku

17

Strana od-do

701-717

Kód UT WoS článku

001518183300001

EID výsledku v databázi Scopus

2-s2.0-105009825447