Quality criteria of Czech municipal offices ? views of their employees

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F12%3A00059058" target="_blank" >RIV/00216224:14560/12:00059058 - isvavai.cz</a>

Výsledek na webu

—

DOI - Digital Object Identifier

—

Jazyk výsledku

angličtina

Název v původním jazyce

Quality criteria of Czech municipal offices ? views of their employees

Popis výsledku v původním jazyce

Abstract: Quality management initiatives represent visible parts of public administration reforms and modernizations. It is now rare for a government statement about public services not to mention the idea of ?improvement? and, often in the same breath,of ?quality? (Gaster and Squires, 2003). Throughout the 1980s, both applied and academic researchers focused on service quality attributes in order to operationalize the customer satisfaction construct (Allen, 2004). The aim to uncover the general, universal services attributes that contribute most significantly to relevant quality assessment has been apparent particularly in research in private sector organizations. In recent years, there have been some attempts at verifying the usability of the attributes and the tools based on them to measure the quality of public services (Lukášová, 2008).

Název v anglickém jazyce

Quality criteria of Czech municipal offices ? views of their employees

Popis výsledku anglicky

Abstract: Quality management initiatives represent visible parts of public administration reforms and modernizations. It is now rare for a government statement about public services not to mention the idea of ?improvement? and, often in the same breath,of ?quality? (Gaster and Squires, 2003). Throughout the 1980s, both applied and academic researchers focused on service quality attributes in order to operationalize the customer satisfaction construct (Allen, 2004). The aim to uncover the general, universal services attributes that contribute most significantly to relevant quality assessment has been apparent particularly in research in private sector organizations. In recent years, there have been some attempts at verifying the usability of the attributes and the tools based on them to measure the quality of public services (Lukášová, 2008).

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

—

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2012

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

International Journal of Knowledge, Culture and Change Management

ISSN

1447-9524

e-ISSN

—

Svazek periodika

11

Číslo periodika v rámci svazku

5

Stát vydavatele periodika

US - Spojené státy americké

Počet stran výsledku

25

Strana od-do

235-259

Kód UT WoS článku

—

EID výsledku v databázi Scopus

—