Does the tourist's incivility relate to the tour guide's professionalism? The case of destination Zanzibar
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F24%3A00140129" target="_blank" >RIV/00216224:14560/24:00140129 - isvavai.cz</a>
Výsledek na webu
<a href="https://www.inderscienceonline.com/doi/abs/10.1504/IJTP.2024.139724" target="_blank" >https://www.inderscienceonline.com/doi/abs/10.1504/IJTP.2024.139724</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1504/IJTP.2024.139724" target="_blank" >10.1504/IJTP.2024.139724</a>
Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Does the tourist's incivility relate to the tour guide's professionalism? The case of destination Zanzibar
Popis výsledku v původním jazyce
As part of the service delivery process of tour operations, tour guides are often faced with rude behaviour from tourists. The present study develops a conceptual framework that empirically tests the linkages of tourist incivility (TIN), professional knowledge (TPK), professional attitude (TPA), and professional skills (TPS). Using SMART-PLS to analyse the data collected from 277 tour guides in Zanzibar, the study’s findings revealed that TIN has insignificant direct effects on both tour guides’ TPA and tour guides’ TPK. The results also suggest that TPS mediates the impact of tourist incivility on TPK but fails to support TPA mediation. Lastly, importance-performance map analysis revealed that TPK is of utmost importance to tour guides, although it leads to slightly lesser performance behind TPS and tourist incivility. Recommendations for novel coping mechanisms for practitioners were suggested.
Název v anglickém jazyce
Does the tourist's incivility relate to the tour guide's professionalism? The case of destination Zanzibar
Popis výsledku anglicky
As part of the service delivery process of tour operations, tour guides are often faced with rude behaviour from tourists. The present study develops a conceptual framework that empirically tests the linkages of tourist incivility (TIN), professional knowledge (TPK), professional attitude (TPA), and professional skills (TPS). Using SMART-PLS to analyse the data collected from 277 tour guides in Zanzibar, the study’s findings revealed that TIN has insignificant direct effects on both tour guides’ TPA and tour guides’ TPK. The results also suggest that TPS mediates the impact of tourist incivility on TPK but fails to support TPA mediation. Lastly, importance-performance map analysis revealed that TPK is of utmost importance to tour guides, although it leads to slightly lesser performance behind TPS and tourist incivility. Recommendations for novel coping mechanisms for practitioners were suggested.
Klasifikace
Druh
J<sub>SC</sub> - Článek v periodiku v databázi SCOPUS
CEP obor
—
OECD FORD obor
50200 - Economics and Business
Návaznosti výsledku
Projekt
—
Návaznosti
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Ostatní
Rok uplatnění
2024
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název periodika
International Journal of Tourism Policy
ISSN
1750-4090
e-ISSN
1750-4104
Svazek periodika
14
Číslo periodika v rámci svazku
4
Stát vydavatele periodika
GB - Spojené království Velké Británie a Severního Irska
Počet stran výsledku
16
Strana od-do
368-383
Kód UT WoS článku
—
EID výsledku v databázi Scopus
2-s2.0-85198563989