Factors influencing satisfaction of non-medical healthcare personnel

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Factors influencing satisfaction of non-medical healthcare personnel

Popis výsledku v původním jazyce

Introduction: At present, monitoring of employee satisfaction is one of the standards of quality management in accredited hospitals. Assessment of satisfaction and finding incentives for greater engagement of employees should be a standard tool of personnel management. In healthcare organizations it is necessary to monitor employee satisfaction not only to ensure greater engagement, but also to prevent burnout syndrome, which also strongly affects the quality of health care provided. Aim: The aim of this paper is to present part of the results of the satisfaction survey, focusing on the significance of factors influencing satisfaction of non-medical healthcare personnel in the acute care hospital. Method: The data were collected in the survey of satisfaction in the acute care hospital. The survey used anonymous online questionnaires, which were constructed on the basis of standardized questionnaires of Gallup agency, surveys realized in the project TNS AISA (Engagement of employees in the Czech Republic) and specific requirements of the hospital quality manager. Results: 1 178 non-medical healthcare employees included in the research sample mention as the most important factors influencing their perception of the social climate: good cooperation in the department, friendly interpersonal relationships and good relations with the immediate supervisor. Conclusion: The survey results are consequent upon recommendations aimed particularly at improvement of internal communication and personnel management, which contribute to the creation of desired social climate and organization culture. To stabilize the employees and improve their relationship with the organization it is necessary to build greater confidence in the top management through more transparent communication, focusing on the common goals and vision of the organization.

Název v anglickém jazyce

Factors influencing satisfaction of non-medical healthcare personnel

Popis výsledku anglicky

Introduction: At present, monitoring of employee satisfaction is one of the standards of quality management in accredited hospitals. Assessment of satisfaction and finding incentives for greater engagement of employees should be a standard tool of personnel management. In healthcare organizations it is necessary to monitor employee satisfaction not only to ensure greater engagement, but also to prevent burnout syndrome, which also strongly affects the quality of health care provided. Aim: The aim of this paper is to present part of the results of the satisfaction survey, focusing on the significance of factors influencing satisfaction of non-medical healthcare personnel in the acute care hospital. Method: The data were collected in the survey of satisfaction in the acute care hospital. The survey used anonymous online questionnaires, which were constructed on the basis of standardized questionnaires of Gallup agency, surveys realized in the project TNS AISA (Engagement of employees in the Czech Republic) and specific requirements of the hospital quality manager. Results: 1 178 non-medical healthcare employees included in the research sample mention as the most important factors influencing their perception of the social climate: good cooperation in the department, friendly interpersonal relationships and good relations with the immediate supervisor. Conclusion: The survey results are consequent upon recommendations aimed particularly at improvement of internal communication and personnel management, which contribute to the creation of desired social climate and organization culture. To stabilize the employees and improve their relationship with the organization it is necessary to build greater confidence in the top management through more transparent communication, focusing on the common goals and vision of the organization.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

30307 - Nursing

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Quality and Its Perspectives : Assisting Professions through Time

ISBN

978-80-7560-114-8

ISSN

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e-ISSN

neuvedeno

Počet stran výsledku

8

Strana od-do

94-101

Název nakladatele

Univerzita Pardubice

Místo vydání

Pardubice

Místo konání akce

Pardubice

Datum konání akce

19. 4. 2017

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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