The Use of Chatbots in the Czech Republic with Concentration on the Czech Public Administration

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F04274644%3A_____%2F22%3A%230000915" target="_blank" >RIV/04274644:_____/22:#0000915 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.fves.eu/files/IJPAMED_2022_7_2.pdf" target="_blank" >https://www.fves.eu/files/IJPAMED_2022_7_2.pdf</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

The Use of Chatbots in the Czech Republic with Concentration on the Czech Public Administration

Popis výsledku v původním jazyce

Chatbot represents a useful and widespread tool with great potential for public administration. We concentrate on their use in the Czech Republic. In accordance with the basic strategic Czech government material for the development and modernization of public administration "Clientoriented public administration 2030", all types of chatbots have a great benefit and revolutionary impact for public administration users. The text describes the basic characteristics of chatbots, examines in the form of a SWOT analysis the strengths and limits of this technology in the application to public administration, presents the practical use of chatbots in the public sector and translates the results of qualitative in-depth interviews with representatives of public administration authorities and institutions that use chatbots for their needs. Our analysis confirmed that chatbots (and their further modifications and development variants such as voicebots or digital assistants) will become a fixed part of the modern AI apparatus that the Czech public administration will use for public relations. Our study also shows how central state administration bodies should proceed when introducing chatbots into the practice of their offices.

Název v anglickém jazyce

The Use of Chatbots in the Czech Republic with Concentration on the Czech Public Administration

Popis výsledku anglicky

Chatbot represents a useful and widespread tool with great potential for public administration. We concentrate on their use in the Czech Republic. In accordance with the basic strategic Czech government material for the development and modernization of public administration "Clientoriented public administration 2030", all types of chatbots have a great benefit and revolutionary impact for public administration users. The text describes the basic characteristics of chatbots, examines in the form of a SWOT analysis the strengths and limits of this technology in the application to public administration, presents the practical use of chatbots in the public sector and translates the results of qualitative in-depth interviews with representatives of public administration authorities and institutions that use chatbots for their needs. Our analysis confirmed that chatbots (and their further modifications and development variants such as voicebots or digital assistants) will become a fixed part of the modern AI apparatus that the Czech public administration will use for public relations. Our study also shows how central state administration bodies should proceed when introducing chatbots into the practice of their offices.

Druh

J_ost - Ostatní články v recenzovaných periodicích

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2022

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

International Journal of Public Administration, Management and Economic Development

ISSN

2533-4077

e-ISSN

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Svazek periodika

7

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

17

Strana od-do

62-78

Kód UT WoS článku

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EID výsledku v databázi Scopus

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