E-Government Services and the Digital Divide: A Quantitative Analysis of the Digital Divide between the General Public and Internet Users

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F29142890%3A_____%2F21%3AN0000001" target="_blank" >RIV/29142890:_____/21:N0000001 - isvavai.cz</a>

Výsledek na webu

<a href="https://doi.org/10.18080/jtde.v9n1.301" target="_blank" >https://doi.org/10.18080/jtde.v9n1.301</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.18080/jtde.v9n1.301" target="_blank" >10.18080/jtde.v9n1.301</a>

Jazyk výsledku

angličtina

Název v původním jazyce

E-Government Services and the Digital Divide: A Quantitative Analysis of the Digital Divide between the General Public and Internet Users

Popis výsledku v původním jazyce

The purpose of this article is to assess the digital divide that exists between the general public and (active) Internet users in their support for the digitalization of public services (E-Government). In conducting this study, the SKODA AUTO University Research Team gathered data from 1,613 respondents – 611 respondents who are active Internet users (using computer-assisted web interviews) and 1,002 respondents from the general public (using pen-and-paper or computer-assisted personal interviews). Results have indicated that the divide exists, although it does not pose as considerable a challenge to the current E-Governance as is often assumed. Based on the current divide, improved ICT skills and higher Internet usage among citizens could increase overall support for the digitalization of public services by up to 20 percentage points. Data results also identified two societal segments, namely, respondents from 1) the age category 60+ years and 2) ‘Below-average income’ respondents, as particularly vulnerable and marginalized.

Název v anglickém jazyce

E-Government Services and the Digital Divide: A Quantitative Analysis of the Digital Divide between the General Public and Internet Users

Popis výsledku anglicky

The purpose of this article is to assess the digital divide that exists between the general public and (active) Internet users in their support for the digitalization of public services (E-Government). In conducting this study, the SKODA AUTO University Research Team gathered data from 1,613 respondents – 611 respondents who are active Internet users (using computer-assisted web interviews) and 1,002 respondents from the general public (using pen-and-paper or computer-assisted personal interviews). Results have indicated that the divide exists, although it does not pose as considerable a challenge to the current E-Governance as is often assumed. Based on the current divide, improved ICT skills and higher Internet usage among citizens could increase overall support for the digitalization of public services by up to 20 percentage points. Data results also identified two societal segments, namely, respondents from 1) the age category 60+ years and 2) ‘Below-average income’ respondents, as particularly vulnerable and marginalized.

Druh

J_SC - Článek v periodiku v databázi SCOPUS

CEP obor

—

OECD FORD obor

50901 - Other social sciences

Projekt

<a href="/cs/project/TL01000147" target="_blank" >TL01000147: Nové výzvy e-Government v celoevropském kontextu pro zvýšení konkurenceschopnosti České republiky</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2021

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Journal of Telecommunications and the Digital Economy

ISSN

2203-1693

e-ISSN

—

Svazek periodika

9

Číslo periodika v rámci svazku

1

Stát vydavatele periodika

AU - Austrálie

Počet stran výsledku

23

Strana od-do

27-49

Kód UT WoS článku

—

EID výsledku v databázi Scopus

2-s2.0-85103799621