Continuous improvement in non-production processes

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F44555601%3A13420%2F19%3A43895116" target="_blank" >RIV/44555601:13420/19:43895116 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Continuous improvement in non-production processes

Popis výsledku v původním jazyce

Improvements in non-productive processes are primarily related to support processes such as bidding, purchasing and logistics, OHS and human resources. Depending on the industry, they can account for more than 50% of all customer satisfaction costs. However 75% to 90% of all administrative activities add no value to the customer. Often, the outputs of administrative functions overlap each other and are difficult to quantify. The paper deals with the possibilities of eliminating waste in administration by using the Value Stream Mapping method, which is also used for production process mapping. In addition, standardization of processes, simplification and streamlining, and culture, which is the most important element in the process of improvement and lean workplace administration. The product of administration is primarily information, not tangible products. It is therefore difficult to measure, define and evaluate, but we can still effectively improve these processes by using Lean tools appropriately.

Název v anglickém jazyce

Continuous improvement in non-production processes

Popis výsledku anglicky

Improvements in non-productive processes are primarily related to support processes such as bidding, purchasing and logistics, OHS and human resources. Depending on the industry, they can account for more than 50% of all customer satisfaction costs. However 75% to 90% of all administrative activities add no value to the customer. Often, the outputs of administrative functions overlap each other and are difficult to quantify. The paper deals with the possibilities of eliminating waste in administration by using the Value Stream Mapping method, which is also used for production process mapping. In addition, standardization of processes, simplification and streamlining, and culture, which is the most important element in the process of improvement and lean workplace administration. The product of administration is primarily information, not tangible products. It is therefore difficult to measure, define and evaluate, but we can still effectively improve these processes by using Lean tools appropriately.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2019

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

International May Conference on Strategic Management - IMKSM

ISBN

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ISSN

2620-0597

e-ISSN

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Počet stran výsledku

8

Strana od-do

190-197

Název nakladatele

Univerzitet u Beogradu

Místo vydání

Beograd

Místo konání akce

Bor

Datum konání akce

24. 5. 2019

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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