Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989592%3A15110%2F14%3A33149853" target="_blank" >RIV/61989592:15110/14:33149853 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations

Popis výsledku v původním jazyce

The main goal of this study was to explore how the "fulfilled expectations" will influence the client's evaluation of the quality of provided services. Evaluating the quality of health care from the client's perspective is very common. However, the clients are usually asked to evaluate factors, which are considered important by the providers of services but not for the clients themselves. We used a questionnaire survey among the future consumers of health care and among the current inpatients in one hospital. The target groups were pregnant women and women after delivery, aged 18-46. The clients from both groups marked the following factors as important and expected: positive attitude of staff, amount and quality of provided information and accommodation services. The quality indicators commonly used by the providers were not important for the majority of the clients. The expectations selected by the future consumers as important and rated high on the scale became their actual needs du

Název v anglickém jazyce

Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations

Popis výsledku anglicky

The main goal of this study was to explore how the "fulfilled expectations" will influence the client's evaluation of the quality of provided services. Evaluating the quality of health care from the client's perspective is very common. However, the clients are usually asked to evaluate factors, which are considered important by the providers of services but not for the clients themselves. We used a questionnaire survey among the future consumers of health care and among the current inpatients in one hospital. The target groups were pregnant women and women after delivery, aged 18-46. The clients from both groups marked the following factors as important and expected: positive attitude of staff, amount and quality of provided information and accommodation services. The quality indicators commonly used by the providers were not important for the majority of the clients. The expectations selected by the future consumers as important and rated high on the scale became their actual needs du

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

FQ - Veřejné zdravotnictví, sociální lékařství

OECD FORD obor

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Projekt

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Návaznosti

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Rok uplatnění

2014

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Mitteilungen Klosterneuburg

ISSN

0007-5922

e-ISSN

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Svazek periodika

64

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

AT - Rakouská republika

Počet stran výsledku

13

Strana od-do

85-97

Kód UT WoS článku

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EID výsledku v databázi Scopus

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