UX competitive analysis of smart city open data portals: usability framework, design recommendations, and a roadmap for sustainable data ecosystems

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F25%3A50022422" target="_blank" >RIV/62690094:18450/25:50022422 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.sciencedirect.com/science/article/pii/S0736585325000462" target="_blank" >https://www.sciencedirect.com/science/article/pii/S0736585325000462</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1016/j.tele.2025.102284" target="_blank" >10.1016/j.tele.2025.102284</a>

Jazyk výsledku

angličtina

Název v původním jazyce

UX competitive analysis of smart city open data portals: usability framework, design recommendations, and a roadmap for sustainable data ecosystems

Popis výsledku v původním jazyce

Smart city open data portals serve as a nexus between the municipal administration and its residents. However, this depends heavily on their usability, which is understudied, including a lack of understanding of the design that would help achieve expected objectives. In this study, we (1) propose the framework to explore the features of open data portals, (2) apply the developed framework to open data portals of 116 out of 183 smart cities covered by Cities in Motion Index 2022, i.e., to all smart cities that have an open data portal, conducting their assessment by experts, which made it possible to (3) identify the most commonly implemented features, as well as the most promising, but not necessarily frequently implemented, and based on the results of the assessment, (4) identify additional features that could potentially be implemented to improve user-centricity, usability, and accessibility, thereby refining the used framework, proposing a list of 30 evidence-informed practices. Considering our findings and the most common characteristics that enabled us to identify common design patterns, we also define a 5-level readiness framework of the smart city portals, thereby providing a developmental roadmap for advancing their readiness. We conclude that an open data portal is integral to a smart city’s data ecosystem. However, to draw conclusions about the resilience and sustainability of this ecosystem, we must consider all its relevant components that synergically affect its development.

Název v anglickém jazyce

UX competitive analysis of smart city open data portals: usability framework, design recommendations, and a roadmap for sustainable data ecosystems

Popis výsledku anglicky

Smart city open data portals serve as a nexus between the municipal administration and its residents. However, this depends heavily on their usability, which is understudied, including a lack of understanding of the design that would help achieve expected objectives. In this study, we (1) propose the framework to explore the features of open data portals, (2) apply the developed framework to open data portals of 116 out of 183 smart cities covered by Cities in Motion Index 2022, i.e., to all smart cities that have an open data portal, conducting their assessment by experts, which made it possible to (3) identify the most commonly implemented features, as well as the most promising, but not necessarily frequently implemented, and based on the results of the assessment, (4) identify additional features that could potentially be implemented to improve user-centricity, usability, and accessibility, thereby refining the used framework, proposing a list of 30 evidence-informed practices. Considering our findings and the most common characteristics that enabled us to identify common design patterns, we also define a 5-level readiness framework of the smart city portals, thereby providing a developmental roadmap for advancing their readiness. We conclude that an open data portal is integral to a smart city’s data ecosystem. However, to draw conclusions about the resilience and sustainability of this ecosystem, we must consider all its relevant components that synergically affect its development.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50803 - Information science (social aspects)

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2025

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Telematics and Informatics

ISSN

0736-5853

e-ISSN

—

Svazek periodika

100

Číslo periodika v rámci svazku

July

Stát vydavatele periodika

NL - Nizozemsko

Počet stran výsledku

35

Strana od-do

"Article Number: 102284"

Kód UT WoS článku

001500365800001

EID výsledku v databázi Scopus

2-s2.0-105006492801