Providing compassionate care via eHealth

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F65269705%3A_____%2F24%3A00079127" target="_blank" >RIV/65269705:_____/24:00079127 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/00216224:14110/24:00136185

Výsledek na webu

<a href="https://journals.sagepub.com/doi/10.1177/09697330231196226" target="_blank" >https://journals.sagepub.com/doi/10.1177/09697330231196226</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1177/09697330231196226" target="_blank" >10.1177/09697330231196226</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Providing compassionate care via eHealth

Popis výsledku v původním jazyce

Background eHealth was widely used during the COVID-19 pandemic. Much attention was given to the technical aspects of eHealth, such as infrastructure and cost, while the soft skill of compassion remained underexplored. The wide belief in compassionate care is more compatible with in-person interactions but difficult to deliver via e-platforms where personal and environmental clues were lacking urges studying this topic. Purpose to explore the experience of delivering compassionate care via an eHealth platform among healthcare professionals working to contain the COVID-19 pandemic. Methods A qualitative study design with an interpretative phenomenological analysis approach was used. Twenty healthcare professionals (fifteen nurses and five physicians) who provided care using technology platforms, such as telephone hotlines, mobile apps, and social media, were interviewed individually.Ethical considerations Permission to conduct the study was obtained from the Institutional Review Board. Results Participants stated that &quot;eHealth enabled compassionate care during the pandemic&quot; by ensuring patient care availability and accessibility. They shared experiences of &quot;communicating compassionate care via eHealth&quot; with suggestions of addressing patients&apos; needs with empathy, adopting a structured protocol to guide eHealth communication, and using more advanced visual-media methods to promote human-to-human interaction. They recommended &quot;setting realistic mutual expectations&quot; considering the limitations of eHealth in handling complex health situations and staffing shortages. Participants considered &quot;low eHealth literacy hinders compassion.&quot; Additionally, they recommended the need for &quot;institutional/system-level support to foster compassionate care.&quot; Conclusion Participants recognized the importance of integrating compassion into eHealth services. Promotion of compassionate care requires standardization of eHealth services with institutional and system-level support. This also includes preparing adequate staffing who can communicate compassionate care via eHealth, set realistic expectation, and adjust communication to eHealth literacy level while meeting the needs of their patients.

Název v anglickém jazyce

Providing compassionate care via eHealth

Popis výsledku anglicky

Background eHealth was widely used during the COVID-19 pandemic. Much attention was given to the technical aspects of eHealth, such as infrastructure and cost, while the soft skill of compassion remained underexplored. The wide belief in compassionate care is more compatible with in-person interactions but difficult to deliver via e-platforms where personal and environmental clues were lacking urges studying this topic. Purpose to explore the experience of delivering compassionate care via an eHealth platform among healthcare professionals working to contain the COVID-19 pandemic. Methods A qualitative study design with an interpretative phenomenological analysis approach was used. Twenty healthcare professionals (fifteen nurses and five physicians) who provided care using technology platforms, such as telephone hotlines, mobile apps, and social media, were interviewed individually.Ethical considerations Permission to conduct the study was obtained from the Institutional Review Board. Results Participants stated that &quot;eHealth enabled compassionate care during the pandemic&quot; by ensuring patient care availability and accessibility. They shared experiences of &quot;communicating compassionate care via eHealth&quot; with suggestions of addressing patients&apos; needs with empathy, adopting a structured protocol to guide eHealth communication, and using more advanced visual-media methods to promote human-to-human interaction. They recommended &quot;setting realistic mutual expectations&quot; considering the limitations of eHealth in handling complex health situations and staffing shortages. Participants considered &quot;low eHealth literacy hinders compassion.&quot; Additionally, they recommended the need for &quot;institutional/system-level support to foster compassionate care.&quot; Conclusion Participants recognized the importance of integrating compassion into eHealth services. Promotion of compassionate care requires standardization of eHealth services with institutional and system-level support. This also includes preparing adequate staffing who can communicate compassionate care via eHealth, set realistic expectation, and adjust communication to eHealth literacy level while meeting the needs of their patients.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

30307 - Nursing

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2024

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Nursing Ethics

ISSN

0969-7330

e-ISSN

1477-0989

Svazek periodika

31

Číslo periodika v rámci svazku

6

Stát vydavatele periodika

GB - Spojené království Velké Británie a Severního Irska

Počet stran výsledku

13

Strana od-do

1079-1091

Kód UT WoS článku

001145759000001

EID výsledku v databázi Scopus

2-s2.0-85182831833