The Dependence of Airport Profit on Passenger Satisfaction and Operational Efficiency

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21260%2F17%3A00311599" target="_blank" >RIV/68407700:21260/17:00311599 - isvavai.cz</a>

Výsledek na webu

<a href="https://ojs.cvut.cz/ojs/index.php/mad/article/view/4119/3994" target="_blank" >https://ojs.cvut.cz/ojs/index.php/mad/article/view/4119/3994</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

The Dependence of Airport Profit on Passenger Satisfaction and Operational Efficiency

Popis výsledku v původním jazyce

Since the airports are in fact commercial companies, their main objective is to make profit. Therefore, it is important for the airports to identify the business activities that may increase the income as well as those that may reduce the costs. The terminal process, handling the passengers’ baggage both on their departure and arrival, is a basic process at all airports that are intended for the commercial air transport. The quality of the terminal process provided by the airports has a significant impact on the passengers especially in terms of their satisfaction. In this text, the passenger satisfaction is regarded as a key factor of the terminal process affecting a whole range of other areas. Its high efficiency leads to cost reduction from the perspective of the airport. As it is proposed here, there is a connection between the passenger satisfaction and the process efficiency. For example, the queues that form due to the check-in process may be a result of the imbalance between the passenger arrival rate and the service rate. Therefore, there is a necessity of improving not only the passenger satisfaction but also the process efficiency.

Název v anglickém jazyce

The Dependence of Airport Profit on Passenger Satisfaction and Operational Efficiency

Popis výsledku anglicky

Since the airports are in fact commercial companies, their main objective is to make profit. Therefore, it is important for the airports to identify the business activities that may increase the income as well as those that may reduce the costs. The terminal process, handling the passengers’ baggage both on their departure and arrival, is a basic process at all airports that are intended for the commercial air transport. The quality of the terminal process provided by the airports has a significant impact on the passengers especially in terms of their satisfaction. In this text, the passenger satisfaction is regarded as a key factor of the terminal process affecting a whole range of other areas. Its high efficiency leads to cost reduction from the perspective of the airport. As it is proposed here, there is a connection between the passenger satisfaction and the process efficiency. For example, the queues that form due to the check-in process may be a result of the imbalance between the passenger arrival rate and the service rate. Therefore, there is a necessity of improving not only the passenger satisfaction but also the process efficiency.

Druh

J_ost - Ostatní články v recenzovaných periodicích

CEP obor

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OECD FORD obor

20304 - Aerospace engineering

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

MAD - Magazine of Aviation Development

ISSN

1805-7578

e-ISSN

1805-7578

Svazek periodika

5

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

4

Strana od-do

11-14

Kód UT WoS článku

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EID výsledku v databázi Scopus

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