Assessment of Efficiency in Government Services Delivery Through E-Platform Implementation: Evidence from Kenya

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F18%3A63519298" target="_blank" >RIV/70883521:28120/18:63519298 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Assessment of Efficiency in Government Services Delivery Through E-Platform Implementation: Evidence from Kenya

Popis výsledku v původním jazyce

Digital service innovations play an important role in service delivery in our day-to-day lives, particularly in public sector service delivery. socio-economic sectors such as finance, health, education, agriculture and Governments are quickly embracing technology for dissemination of information, enhancement of service delivery and reaching their customers more effectively and efficiently. Kenya has long been grappling with inefficiencies in government service delivery, characterized by resource constraints, bureaucratic processes, and lack of accountability. In response, the government launched an integrated digital service model like person-to-government (P2G) and business-to-government (B2G), to effectively deliver public services to the citizens. The use of information technology to support governmental services is called electronic government (e-government). The main aim of e-government is to provide a bridge by creating a digital platform for improving communication and information access from government to citizens and vice versa. The Government has identified the potential of ICT in driving the economy and has embarked on several transformative ICT initiatives. Unlike developed countries that experience success stories, Kenya experiences different situation. this paper analyses Kenya’s public sector digital service innovations and the challenges encountered on the digital platform, and the fact that this platform has not realized the objective of maximizing service delivery to the public due to a number of factors and situations which has resulted into inefficiency arising from digital divide among other factors.

Název v anglickém jazyce

Assessment of Efficiency in Government Services Delivery Through E-Platform Implementation: Evidence from Kenya

Popis výsledku anglicky

Digital service innovations play an important role in service delivery in our day-to-day lives, particularly in public sector service delivery. socio-economic sectors such as finance, health, education, agriculture and Governments are quickly embracing technology for dissemination of information, enhancement of service delivery and reaching their customers more effectively and efficiently. Kenya has long been grappling with inefficiencies in government service delivery, characterized by resource constraints, bureaucratic processes, and lack of accountability. In response, the government launched an integrated digital service model like person-to-government (P2G) and business-to-government (B2G), to effectively deliver public services to the citizens. The use of information technology to support governmental services is called electronic government (e-government). The main aim of e-government is to provide a bridge by creating a digital platform for improving communication and information access from government to citizens and vice versa. The Government has identified the potential of ICT in driving the economy and has embarked on several transformative ICT initiatives. Unlike developed countries that experience success stories, Kenya experiences different situation. this paper analyses Kenya’s public sector digital service innovations and the challenges encountered on the digital platform, and the fact that this platform has not realized the objective of maximizing service delivery to the public due to a number of factors and situations which has resulted into inefficiency arising from digital divide among other factors.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50202 - Applied Economics, Econometrics

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2018

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

14th Annual International Bata Conference for Ph.D. Students and Young Researchers

ISBN

978-80-7454-730-0

ISSN

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e-ISSN

neuvedeno

Počet stran výsledku

11

Strana od-do

177-187

Název nakladatele

Fakulta managementu a ekonomiky, UTB ve Zlíně

Místo vydání

Zlín

Místo konání akce

Zlín

Datum konání akce

25. 4. 2018

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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