Service Innovative Behavior in the Aviation Industry: An Empirical Study of the Contribution of Perceived Organizational Support

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F21%3A63528838" target="_blank" >RIV/70883521:28120/21:63528838 - isvavai.cz</a>

Výsledek na webu

<a href="https://ajmi.stamford.edu/index.php/ajmi/article/view/205" target="_blank" >https://ajmi.stamford.edu/index.php/ajmi/article/view/205</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.14456/ajmi.2021.5" target="_blank" >10.14456/ajmi.2021.5</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Service Innovative Behavior in the Aviation Industry: An Empirical Study of the Contribution of Perceived Organizational Support

Popis výsledku v původním jazyce

This research study aims to investigate the extent to which perceived organizational support shapes extra-role behaviors in performing daily tasks in the airline industry. Unlike most previous studies on this topic, which mainly focus on the organizational level, the focus in this study is on the individual level. To test the hypothesis, a questionnaire, surveyed 233 flight attendants from several Vietnamese airlines. Data was analyzed by employing structural equation model. The findings indicate that flight attendants’ perceived organizational support enhances work engagement and that both have a significant positive significant effect on affective commitment. It was also found that affective commitment engenders innovative behaviors in terms of service quality. Moreover, perceived organizational support has a direct effect on service innovative behavior support. The empirical results and the managerial implications discussed contribute to the literature on flight attendant behavior.

Název v anglickém jazyce

Service Innovative Behavior in the Aviation Industry: An Empirical Study of the Contribution of Perceived Organizational Support

Popis výsledku anglicky

This research study aims to investigate the extent to which perceived organizational support shapes extra-role behaviors in performing daily tasks in the airline industry. Unlike most previous studies on this topic, which mainly focus on the organizational level, the focus in this study is on the individual level. To test the hypothesis, a questionnaire, surveyed 233 flight attendants from several Vietnamese airlines. Data was analyzed by employing structural equation model. The findings indicate that flight attendants’ perceived organizational support enhances work engagement and that both have a significant positive significant effect on affective commitment. It was also found that affective commitment engenders innovative behaviors in terms of service quality. Moreover, perceived organizational support has a direct effect on service innovative behavior support. The empirical results and the managerial implications discussed contribute to the literature on flight attendant behavior.

Druh

J_ost - Ostatní články v recenzovaných periodicích

CEP obor

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OECD FORD obor

50201 - Economic Theory

Projekt

—

Návaznosti

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Rok uplatnění

2021

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

ASEAN Journal of Management &amp; Innovation

ISSN

2351-0307

e-ISSN

—

Svazek periodika

8

Číslo periodika v rámci svazku

1

Stát vydavatele periodika

TH - Thajské království

Počet stran výsledku

12

Strana od-do

75-86

Kód UT WoS článku

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EID výsledku v databázi Scopus

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