Proposal Of Evaluation Criteria For Free And Open Source Tools For Modelling And Support Of IT Service Management According To ITIL

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28140%2F15%3A43873475" target="_blank" >RIV/70883521:28140/15:43873475 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.7148/2015-0537" target="_blank" >http://dx.doi.org/10.7148/2015-0537</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.7148/2015-0537" target="_blank" >10.7148/2015-0537</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Proposal Of Evaluation Criteria For Free And Open Source Tools For Modelling And Support Of IT Service Management According To ITIL

Popis výsledku v původním jazyce

This paper responds to requirement to improve the orientation between offered SW, such as ITIL tools. Nowadays there are enormous amount of offered tools. This situation very often leads to poor implementation of ITIL on the basis of primary unappropriate choice. This paper is focused on the model and proposal of evaluation criteria for free and open source tools for modeling and support of IT service management according to ITIL. Thus this article aims to model the classification, which should facilitate choice of a suitable tool. Simultaneously, this classification will serve for further work - creation of methodology for evaluation of ITIL tools. In first phase this proposal is aimed mainly on Czech companies which will provide required feedback forfuture work.

Název v anglickém jazyce

Proposal Of Evaluation Criteria For Free And Open Source Tools For Modelling And Support Of IT Service Management According To ITIL

Popis výsledku anglicky

This paper responds to requirement to improve the orientation between offered SW, such as ITIL tools. Nowadays there are enormous amount of offered tools. This situation very often leads to poor implementation of ITIL on the basis of primary unappropriate choice. This paper is focused on the model and proposal of evaluation criteria for free and open source tools for modeling and support of IT service management according to ITIL. Thus this article aims to model the classification, which should facilitate choice of a suitable tool. Simultaneously, this classification will serve for further work - creation of methodology for evaluation of ITIL tools. In first phase this proposal is aimed mainly on Czech companies which will provide required feedback forfuture work.

Druh

D - Stať ve sborníku

CEP obor

IN - Informatika

OECD FORD obor

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Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2015

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings - 29th European Conference on Modelling and Simulation, ECMS 2015

ISBN

978-0-9932440-0-1

ISSN

—

e-ISSN

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Počet stran výsledku

6

Strana od-do

537-542

Název nakladatele

ECMS - European Council for Modelling and Simulation

Místo vydání

Albena (Varna)

Místo konání akce

Albena (Varna)

Datum konání akce

26. 5. 2015

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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