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The Enforcement of CRM Strategy in Industry Companies in the Czech Republic.

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F06%3A00004333" target="_blank" >RIV/00216275:25310/06:00004333 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    The Enforcement of CRM Strategy in Industry Companies in the Czech Republic.

  • Original language description

    This paper deals with substance of CRM strategies - mass personalization strategy, mass customization strategy, and differentiated customization CRM strategy differentiated according to customer value to a company. Then we show results of marketing research focused on the level of CRM strategy enforcement in Czech industrial companies conducted in spring 2006.

  • Czech name

    Uplatnění strategie diferencovaného CRM v průmyslových podnicích v České republice.

  • Czech description

    Článek se zabývá postatou strategie diferencovaného CRM - masové personalizace, masové kastomizace a diferencované kastomizace podle přínosu zákazníků pro podnik a prezentuje výsledky výzkumu současného stavu uplatnění CRM strategie v průmyslových podnicích v České republice. Tento výzkum byl realizován ve vybraných podnicích na jaře 2006.

Classification

  • Type

    D - Article in proceedings

  • CEP classification

    AH - Economics

  • OECD FORD branch

Result continuities

  • Project

    <a href="/en/project/GA402%2F06%2F0577" target="_blank" >GA402/06/0577: Increase of Company Performance Efficiency Through Differentiated CRM on a Basis of Customer Actual and Potential Value to a Company</a><br>

  • Continuities

    P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Others

  • Publication year

    2006

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    Proceedings of the International Scientific Conference "Business Development Possibilities in the New European Area", Part I

  • ISBN

    9986-19-938-7

  • ISSN

  • e-ISSN

  • Number of pages

    6

  • Pages from-to

    283-288

  • Publisher name

    Vilnius University

  • Place of publication

    Vilnius

  • Event location

    Vilnius

  • Event date

    Sep 21, 2006

  • Type of event by nationality

    EUR - Evropská akce

  • UT code for WoS article