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Study of Customer Service in Czech Service Firms

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F00%3A00000021" target="_blank" >RIV/00216305:26510/00:00000021 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Study of Customer Service in Czech Service Firms

  • Original language description

    The study presented in this paper was aimed at customer service in Czech service firms. It highlights three areas of customer service - customer friendly processes, employee commitment to customer and customer dialog.

  • Czech name

  • Czech description

Classification

  • Type

    D - Article in proceedings

  • CEP classification

    AH - Economics

  • OECD FORD branch

Result continuities

  • Project

  • Continuities

    Z - Vyzkumny zamer (s odkazem do CEZ)

Others

  • Publication year

    2000

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    Business and Economic Development in Central and Eastern Europe: Implications for Economic Integration into Wide Europe

  • ISBN

    80-214-1683-1

  • ISSN

  • e-ISSN

  • Number of pages

    5

  • Pages from-to

  • Publisher name

    Ú. ekonomiky a managementu

  • Place of publication

    Brno

  • Event location

  • Event date

  • Type of event by nationality

  • UT code for WoS article