Study of Customer Service in Czech Service Firms
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F00%3A00000021" target="_blank" >RIV/00216305:26510/00:00000021 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Study of Customer Service in Czech Service Firms
Original language description
The study presented in this paper was aimed at customer service in Czech service firms. It highlights three areas of customer service - customer friendly processes, employee commitment to customer and customer dialog.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AH - Economics
OECD FORD branch
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Result continuities
Project
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Continuities
Z - Vyzkumny zamer (s odkazem do CEZ)
Others
Publication year
2000
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Business and Economic Development in Central and Eastern Europe: Implications for Economic Integration into Wide Europe
ISBN
80-214-1683-1
ISSN
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e-ISSN
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Number of pages
5
Pages from-to
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Publisher name
Ú. ekonomiky a managementu
Place of publication
Brno
Event location
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Event date
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Type of event by nationality
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UT code for WoS article
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