Customer Satisfaction and Perceived Value Measurement

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F01%3APU27462" target="_blank" >RIV/00216305:26510/01:PU27462 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Customer Satisfaction and Perceived Value Measurement

Original language description

For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance ? all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields ? financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measuurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

AH - Economics

OECD FORD branch

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Project

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Continuities

Z - Vyzkumny zamer (s odkazem do CEZ)

Publication year

2001

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

V. International Conference of Doctoral Students

ISBN

83-231-1327-0

ISSN

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e-ISSN

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Number of pages

7

Pages from-to

143-149

Publisher name

Nicholas Copernicus University in Torun

Place of publication

Torun

Event location

Toruň

Event date

Jun 12, 2001

Type of event by nationality

EUR - Evropská akce

UT code for WoS article

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