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Customer Satisfaction and Perceived Value Measurement

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F01%3APU27462" target="_blank" >RIV/00216305:26510/01:PU27462 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Customer Satisfaction and Perceived Value Measurement

  • Original language description

    For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance ? all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields ? financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measuurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.

  • Czech name

  • Czech description

Classification

  • Type

    D - Article in proceedings

  • CEP classification

    AH - Economics

  • OECD FORD branch

Result continuities

  • Project

  • Continuities

    Z - Vyzkumny zamer (s odkazem do CEZ)

Others

  • Publication year

    2001

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    V. International Conference of Doctoral Students

  • ISBN

    83-231-1327-0

  • ISSN

  • e-ISSN

  • Number of pages

    7

  • Pages from-to

    143-149

  • Publisher name

    Nicholas Copernicus University in Torun

  • Place of publication

    Torun

  • Event location

    Toruň

  • Event date

    Jun 12, 2001

  • Type of event by nationality

    EUR - Evropská akce

  • UT code for WoS article