Description and Approaches to Performance Indexes Measuring
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F01%3APU27544" target="_blank" >RIV/00216305:26510/01:PU27544 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Description and Approaches to Performance Indexes Measuring
Original language description
For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance ? all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields ? financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measuurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AH - Economics
OECD FORD branch
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Result continuities
Project
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Continuities
Z - Vyzkumny zamer (s odkazem do CEZ)
Others
Publication year
2001
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Business and Economic Development in Central and Eastern Europe: Implications for Economic Integration into Wide Europe
ISBN
80-86510-05-0
ISSN
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e-ISSN
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Number of pages
7
Pages from-to
149-155
Publisher name
Fakulta podnikatelská VUT Brně
Place of publication
Brno
Event location
Brno
Event date
Sep 7, 2001
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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