Corporate Social Responsibility as a Source of Employees´ Job Satisfaction in the Hospitality Industry

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60076658%3A12510%2F21%3A43902716" target="_blank" >RIV/60076658:12510/21:43902716 - isvavai.cz</a>

Result on the web

<a href="https://acta.ef.jcu.cz/pdfs/aub/2020/01/01.pdf" target="_blank" >https://acta.ef.jcu.cz/pdfs/aub/2020/01/01.pdf</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.2478/acta-2020-0001" target="_blank" >10.2478/acta-2020-0001</a>

Result language

angličtina

Original language name

Corporate Social Responsibility as a Source of Employees´ Job Satisfaction in the Hospitality Industry

Original language description

The hospitality industry has been continuously struggling with high employee turnover and a significant “within” and “out of industry” labour mobility, regardless of the phase of the business cycle, time or geographical region. Additionally, as in any other service industry, employees’ performance is frequently the only way how to differentiate among otherwise almost identical outputs and the only way how to build and attain customers’ satisfaction, trust, and loyalty. Thus, employees’ motivation plays a significant role in stipulating hospitality industry employees’ work performance, where job satisfaction (JS) often plays a mediating role between employee’s needs and his or her ultimate work behaviour, such as work performance, organizational commitment or voluntary retention. Unfortunately, scholarly literature gives little room to Corporate Social Responsibility (CSR) functioning as a motivation factor in relation to employees. Therefore, the purpose of this paper is to fill in this gap and to examine the link between CSR and JS of hospitality industry employees using regression analysis. Drawing upon Carroll’s four-dimensional concept of CSR, the results of this paper indicate a significant positive causal relationship between the ethical, economic, and legal dimensions of CSR and JS; however, a significant positive causal relationship between philanthropic CSR dimension and JS was not confirmed.

Czech name

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Czech description

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Type

J_ost - Miscellaneous article in a specialist periodical

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2021

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Acta Universitatis Bohemiae Meridionales : vědecký časopis pro ekonomiku, řízení a obchod

ISSN

1212-3285

e-ISSN

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Volume of the periodical

23

Issue of the periodical within the volume

1

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

12

Pages from-to

1-12

UT code for WoS article

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EID of the result in the Scopus database

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