Apologies in L1 and lingua franca English: A contrastive pragmatic study of TripAdvisor responses

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61988987%3A17250%2F17%3AA1801NFK" target="_blank" >RIV/61988987:17250/17:A1801NFK - isvavai.cz</a>

Result on the web

<a href="http://katedry.ped.muni.cz/anglictina/about_us/discourse-and-interaction/discourse-and-interaction-vol-11-no-1-2017/apologies-in-l1-and-lingua-franca-english-a-contrastive-pragmatic-study-of-tripadvisor-responses" target="_blank" >http://katedry.ped.muni.cz/anglictina/about_us/discourse-and-interaction/discourse-and-interaction-vol-11-no-1-2017/apologies-in-l1-and-lingua-franca-english-a-contrastive-pragmatic-study-of-tripadvisor-responses</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.5817/DI2017-1-49" target="_blank" >10.5817/DI2017-1-49</a>

Result language

angličtina

Original language name

Apologies in L1 and lingua franca English: A contrastive pragmatic study of TripAdvisor responses

Original language description

The article reports on a study of restaurant-owners' public online responses to negative customer reviews on the TripAdvisor website, exploring the differences between the practices used by L1 English and lingua franca English (ELF) speakers when performing public apologies. The focus is on the occurrence and linguistic realizations of two key components of apologies: illocutionary force indicating devices (IFIDs) and accounts of the incident. The results indicate certain differences between the L1 and ELF responses - both in the use of IFIDs (the IFIDs in the ELF responses are more frequently ambiguous in terms of their illocution) and in the amount of facework done (the L1 responses use facework resources more proficiently, while the ELF responses are more face-neutral).

Czech name

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Czech description

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Type

J_SC - Article in a specialist periodical, which is included in the SCOPUS database

CEP classification

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OECD FORD branch

60203 - Linguistics

Project

—

Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2017

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Discourse and Interaction

ISSN

1802-9930

e-ISSN

—

Volume of the periodical

10

Issue of the periodical within the volume

1

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

22

Pages from-to

49-70

UT code for WoS article

—

EID of the result in the Scopus database

2-s2.0-85027309576