An Attempt to Propose Changes of Quality Objectives According to Customer Requirements
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F11%3A86081406" target="_blank" >RIV/61989100:27510/11:86081406 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
An Attempt to Propose Changes of Quality Objectives According to Customer Requirements
Original language description
The paper deals with services` quality of Delivery Company and seeks to the company to identify the needs and wishes to propose targets for quality according to the identified customer data. Customer requirements and their satisfaction with quality werestudied by the help of questionnaires. The paper attend to the sector of services, which has been developing very rapidly till this time and became increasingly important.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Others
Publication year
2011
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
7. Mezinárodní Baťova konference pro doktorandy a mladé vědecké pracovníky
ISBN
978-80-7454-013-4
ISSN
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e-ISSN
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Number of pages
8
Pages from-to
1-8
Publisher name
UTB ve Zlíně
Place of publication
Zlín
Event location
Zlín
Event date
Apr 12, 2011
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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