CAN QMS ENHANCE COMPETITIVENESS OF LOGISTICS SERVICE PROVIDERS IN ECONOMIC RECESSION?

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F23%3A50021726" target="_blank" >RIV/62690094:18450/23:50021726 - isvavai.cz</a>

Result on the web

<a href="http://www.transformations.knf.vu.lt/60/article/canq" target="_blank" >http://www.transformations.knf.vu.lt/60/article/canq</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

CAN QMS ENHANCE COMPETITIVENESS OF LOGISTICS SERVICE PROVIDERS IN ECONOMIC RECESSION?

Original language description

The paper answers the question of whether logistics service providers (LSPs) can improve their competitive position by implementing a Quality Management System (QMS), especially under intensified competitive pressure induced by the economic crisis. We postulated a hypothesis that the 2008-2009 economic crisis led to an increase in the count of businesses that required their LSPs to have QMS implemented. Our findings show that the customer&apos;s preferences for a QMS application were steadily increasing across the long post-crisis horizon. The ascertainments obtained on basis of the past period are also discussed toward the post-COVID-19 economic recession and converted into the form of practicable recommendations on formulating their quality management policy, which have important implications for their business practices. Providing a deeper insight into the LSPs selection process, the paper reacts to the shortage of research studies on the long-term effects of intensified competition on the application of QMS.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2023

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Transformations in business and economics

ISSN

1648-4460

e-ISSN

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Volume of the periodical

22

Issue of the periodical within the volume

3

Country of publishing house

LT - LITHUANIA

Number of pages

18

Pages from-to

83-100

UT code for WoS article

001130717200007

EID of the result in the Scopus database

2-s2.0-85180205292