Application of the customer value concept for measurement and value chain processes management

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F10%3A63509850" target="_blank" >RIV/70883521:28120/10:63509850 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Application of the customer value concept for measurement and value chain processes management
Original language description
The essence of the customer value concept is the product (object). These objects are the holders of the functions that satisfy customer needs as well as experience in co-creation process with customers. Searching for unique value with the customer is limited by claims on resources (total cost) necessary to achieve the desired degree of satisfying (degree of saturation) customer needs. Firms' value-chain is understood as a set of value adding functions that constitute the specific processes (activities)needed to realize the production of certain products. Every business entity transforms input factors into final products or services, using its value creation functions that are the essential parts of value chain. Profitable enterprise must have lower costs than competitors or must produce in such a way that leads to firms? differentiation from competitors. This means that it must have specific strengths in one or more value creation functions. The aim of the firm is to make such product
Czech name
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Czech description
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Project
Result was created during the realization of more than one project. More information in the Projects tab.
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year
2010
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
European Conference on Management Leadership and Governance
ISBN
978-1-906638-81-8
ISSN
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e-ISSN
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Number of pages
5
Pages from-to
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Publisher name
The College of Management - Edukacja - and the Professional Development Center ?Edukacja?, Wroclaw, Poland
Place of publication
Wroclaw
Event location
Wroclaw
Event date
Jan 1, 2010
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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