Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F13%3A43871045" target="_blank" >RIV/70883521:28120/13:43871045 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking

Original language description

Satisfaction of banking employees is the most important factor for creating satisfaction of banking clients through the higher level of the acceptace of their financial needs in business process. The acceptace of clients´ needs determines the level of their satisfaction that could possibly have a significant impact on the financial performance of the bank. In this article, the relationship between bank employers and thei relationship with the banking clients in the Czech Republic and Slovak Republic hasbeen evaluated. The aim of this article is to quantify satisfaction of banking emloyees and the acceptace of clients´ needs in Czech commercial banking and to compare the observed trends with the situation in Slovakia. Attitudes of bank emloyees have been investigated in a questionnaire survey and the obtained results have been verified by structured interviews.

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AE - Management, administration and clerical work

OECD FORD branch

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Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2013

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

ACC JOURNAL

ISSN

1803-9782

e-ISSN

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Volume of the periodical

2013

Issue of the periodical within the volume

2

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

12

Pages from-to

6-17

UT code for WoS article

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EID of the result in the Scopus database

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