Occupational Psychosocial Risks Identification and Assessment at Labour Offices in the Czech Republic

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00025950%3A_____%2F23%3AN0000029" target="_blank" >RIV/00025950:_____/23:N0000029 - isvavai.cz</a>

Výsledek na webu

<a href="https://openaccess.cms-conferences.org/publications/book/978-1-958651-87-2/article/978-1-958651-87-2_97" target="_blank" >https://openaccess.cms-conferences.org/publications/book/978-1-958651-87-2/article/978-1-958651-87-2_97</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Occupational Psychosocial Risks Identification and Assessment at Labour Offices in the Czech Republic

Popis výsledku v původním jazyce

Psychosocial risks at Labour Offices in the Czech Republic are expected to be on a very high level. Very frequent communications with very demanding clients in need of different financial aids, not optimal organisation of work, time pressure, high demand of work and resilience of employees were between the main topics we tried to address in our research. Data collection was provided through an online questionnaire survey in December 2021 in 5 selected Labour Offices in the Czech Republic. A special questionnaire was prepared and tailored to the needs of workers exposed to demanding communication with clients. This questionnaire survey was done after the pilot study to ensure the adequacy of the questions, comprehensiveness of the contents, and clearness of instructions. A total number of 1168 questionnaires were included for further analysis. The study group consisted of 93% women and 7% men. The biggest age group of respondents was between 50 to 64 years (33%). The results showed the highest satisfaction of employees in the area of communication at the workplace, whereas employees were most dissatisfied with work changes. For 58% of respondents, communication with the work team and superior impacted their job satisfaction. If there was a conflict or escalation of communication when dealing with a client at the counter at the Labour Office, only 1.7% of respondents stated that they had equipment at the workplace place to signalize and monitor the potentially dangerous clients. Our results demonstrated several very problematic areas of psychosocial risks at the workplaces of Labour Offices.

Název v anglickém jazyce

Occupational Psychosocial Risks Identification and Assessment at Labour Offices in the Czech Republic

Popis výsledku anglicky

Psychosocial risks at Labour Offices in the Czech Republic are expected to be on a very high level. Very frequent communications with very demanding clients in need of different financial aids, not optimal organisation of work, time pressure, high demand of work and resilience of employees were between the main topics we tried to address in our research. Data collection was provided through an online questionnaire survey in December 2021 in 5 selected Labour Offices in the Czech Republic. A special questionnaire was prepared and tailored to the needs of workers exposed to demanding communication with clients. This questionnaire survey was done after the pilot study to ensure the adequacy of the questions, comprehensiveness of the contents, and clearness of instructions. A total number of 1168 questionnaires were included for further analysis. The study group consisted of 93% women and 7% men. The biggest age group of respondents was between 50 to 64 years (33%). The results showed the highest satisfaction of employees in the area of communication at the workplace, whereas employees were most dissatisfied with work changes. For 58% of respondents, communication with the work team and superior impacted their job satisfaction. If there was a conflict or escalation of communication when dealing with a client at the counter at the Labour Office, only 1.7% of respondents stated that they had equipment at the workplace place to signalize and monitor the potentially dangerous clients. Our results demonstrated several very problematic areas of psychosocial risks at the workplaces of Labour Offices.

Druh

O - Ostatní výsledky

CEP obor

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OECD FORD obor

30305 - Occupational health

Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2023

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů