Measuring the Perceived Importance of Indicators of the Quality of Social Care Services

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11410%2F22%3A10454300" target="_blank" >RIV/00216208:11410/22:10454300 - isvavai.cz</a>

Výsledek na webu

<a href="https://verso.is.cuni.cz/pub/verso.fpl?fname=obd_publikace_handle&handle=qWq8Ld0HzV" target="_blank" >https://verso.is.cuni.cz/pub/verso.fpl?fname=obd_publikace_handle&handle=qWq8Ld0HzV</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1080/26408066.2022.2045240" target="_blank" >10.1080/26408066.2022.2045240</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Measuring the Perceived Importance of Indicators of the Quality of Social Care Services

Popis výsledku v původním jazyce

Purpose: We aimed to develop and validate an instrument measuring perceived importance of indicators of the quality of social care services in different groups of stakeholders. Method: 671 respondents (249 representatives of public administration, 217 social service providers and 205 service users) completed a 40-item questionnaire developed on the basis of relevant quality assessment models. Results: Item analysis was carried out and it was found that data were suitable for further analysis and no item removal was needed. Exploratory factor analysis (EFA) revealed 5-factor solution which was subsequently affirmed by confirmatory factor analysis. Scales derived from EFA exhibited high internal consistency with Cronbach&apos;s alpha ranging from 0.83 to 0.95. Discussion and Conclusion: The study offers a novel approach to the development of a measure of the quality of social care service based on separate investigation of perceived importance and service satisfaction. Hence, it has relevance for ongoing scientific debate on importance weighting in service satisfaction research.

Název v anglickém jazyce

Measuring the Perceived Importance of Indicators of the Quality of Social Care Services

Popis výsledku anglicky

Purpose: We aimed to develop and validate an instrument measuring perceived importance of indicators of the quality of social care services in different groups of stakeholders. Method: 671 respondents (249 representatives of public administration, 217 social service providers and 205 service users) completed a 40-item questionnaire developed on the basis of relevant quality assessment models. Results: Item analysis was carried out and it was found that data were suitable for further analysis and no item removal was needed. Exploratory factor analysis (EFA) revealed 5-factor solution which was subsequently affirmed by confirmatory factor analysis. Scales derived from EFA exhibited high internal consistency with Cronbach&apos;s alpha ranging from 0.83 to 0.95. Discussion and Conclusion: The study offers a novel approach to the development of a measure of the quality of social care service based on separate investigation of perceived importance and service satisfaction. Hence, it has relevance for ongoing scientific debate on importance weighting in service satisfaction research.

Druh

J_SC - Článek v periodiku v databázi SCOPUS

CEP obor

—

OECD FORD obor

50302 - Education, special (to gifted persons, those with learning disabilities)

Projekt

<a href="/cs/project/7E13019" target="_blank" >7E13019: Making Persons with Disabilities Full Citizens - New Knowledge for an Inclusive and Sustainable European Social Model</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2022

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Journal of Evidence-Based Social Work

ISSN

1543-3714

e-ISSN

—

Svazek periodika

Neuveden

Číslo periodika v rámci svazku

19:3

Stát vydavatele periodika

US - Spojené státy americké

Počet stran výsledku

16

Strana od-do

367-382

Kód UT WoS článku

—

EID výsledku v databázi Scopus

2-s2.0-85126024102