Measuring the Perceived Importance of Indicators of the Quality of Social Care Services

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18440%2F22%3A50019049" target="_blank" >RIV/62690094:18440/22:50019049 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/49777513:23420/22:43966795

Výsledek na webu

<a href="https://www.tandfonline.com/doi/abs/10.1080/26408066.2022.2045240?src=&journalCode=webs22" target="_blank" >https://www.tandfonline.com/doi/abs/10.1080/26408066.2022.2045240?src=&journalCode=webs22</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1080/26408066.2022.2045240" target="_blank" >10.1080/26408066.2022.2045240</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Measuring the Perceived Importance of Indicators of the Quality of Social Care Services

Popis výsledku v původním jazyce

Purpose: We aimed to develop and validate an instrument measuring perceived importance of indicators of the quality of social care services in different groups of stakeholders. Method: 671 respondents (249 representatives of public administration, 217 social service providers and 205 service users) completed a 40-item questionnaire developed on the basis of relevant quality assessment models. Results: Item analysis was carried out and it was found that data were suitable for further analysis and no item removal was needed. Exploratory factor analysis (EFA) revealed 5-factor solution which was subsequently affirmed by confirmatory factor analysis. Scales derived from EFA exhibited high internal consistency with Cronbach’s alpha ranging from 0.83 to 0.95. Discussion and Conclusion: The study offers a novel approach to the development of a measure of the quality of social care service based on separate investigation of perceived importance and service satisfaction. Hence, it has relevance for ongoing scientific debate on importance weighting in service satisfaction research.

Název v anglickém jazyce

Measuring the Perceived Importance of Indicators of the Quality of Social Care Services

Popis výsledku anglicky

Purpose: We aimed to develop and validate an instrument measuring perceived importance of indicators of the quality of social care services in different groups of stakeholders. Method: 671 respondents (249 representatives of public administration, 217 social service providers and 205 service users) completed a 40-item questionnaire developed on the basis of relevant quality assessment models. Results: Item analysis was carried out and it was found that data were suitable for further analysis and no item removal was needed. Exploratory factor analysis (EFA) revealed 5-factor solution which was subsequently affirmed by confirmatory factor analysis. Scales derived from EFA exhibited high internal consistency with Cronbach’s alpha ranging from 0.83 to 0.95. Discussion and Conclusion: The study offers a novel approach to the development of a measure of the quality of social care service based on separate investigation of perceived importance and service satisfaction. Hence, it has relevance for ongoing scientific debate on importance weighting in service satisfaction research.

Druh

J_SC - Článek v periodiku v databázi SCOPUS

CEP obor

—

OECD FORD obor

50403 - Social topics (Women´s and gender studies; Social issues; Family studies; Social work)

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2022

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Journal of Evidence-Based Social Work

ISSN

2640-8066

e-ISSN

2640-8074

Svazek periodika

19

Číslo periodika v rámci svazku

3

Stát vydavatele periodika

US - Spojené státy americké

Počet stran výsledku

16

Strana od-do

367-382

Kód UT WoS článku

000763991600001

EID výsledku v databázi Scopus

2-s2.0-85126024102