Customer Perception of Service Quality in Sport

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11510%2F12%3A10106252" target="_blank" >RIV/00216208:11510/12:10106252 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Customer Perception of Service Quality in Sport

Popis výsledku v původním jazyce

This article is a review of literature related to the study of service quality in sport. It is aimed mainly at services that are provided by recreational sport institutions, such as fitness and wellness centres. This work gives current theoretical findings about service quality perception within the recreational sport industry. It introduces models and methods most frequently used in professional literature for a better understanding of sport services constructs and better evaluation of their quality. These models are based on current service quality perception, although service quality is a multidimensional and hierarchical construct. The study considers conceptual differences in research concerning the area of service quality. It gives a complete conceptual framework for other researchers in the area of sport management, as well as specialists.

Název v anglickém jazyce

Customer Perception of Service Quality in Sport

Popis výsledku anglicky

This article is a review of literature related to the study of service quality in sport. It is aimed mainly at services that are provided by recreational sport institutions, such as fitness and wellness centres. This work gives current theoretical findings about service quality perception within the recreational sport industry. It introduces models and methods most frequently used in professional literature for a better understanding of sport services constructs and better evaluation of their quality. These models are based on current service quality perception, although service quality is a multidimensional and hierarchical construct. The study considers conceptual differences in research concerning the area of service quality. It gives a complete conceptual framework for other researchers in the area of sport management, as well as specialists.

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AK - Sport a aktivity volného času

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2012

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Acta Universitatis Carolinae. Kinanthropologica

ISSN

1212-1428

e-ISSN

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Svazek periodika

47

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

10

Strana od-do

68-77

Kód UT WoS článku

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EID výsledku v databázi Scopus

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