Conceptualization of Methods Designed to Evaluation Service Quality in Sport

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11510%2F13%3A10128040" target="_blank" >RIV/00216208:11510/13:10128040 - isvavai.cz</a>

Výsledek na webu

—

DOI - Digital Object Identifier

—

Jazyk výsledku

angličtina

Název v původním jazyce

Conceptualization of Methods Designed to Evaluation Service Quality in Sport

Popis výsledku v původním jazyce

This article represents conceptualizations of several methods designed for evaluating service quality in sport with reference to literature which was used as a source. The attention was exclusively focused on methods where customers on the basis of theirown subjective opinion evaluate the service quality. The subject of evaluation was to define theoretical concepts of services whose quality is measured; also called the behavioral domain. The methods SERVQUAL and Brady's model including a specific proposal for conceptualization of this method for fitness area were introduced in detail, including graphic illustration of conceptualization.

Název v anglickém jazyce

Conceptualization of Methods Designed to Evaluation Service Quality in Sport

Popis výsledku anglicky

This article represents conceptualizations of several methods designed for evaluating service quality in sport with reference to literature which was used as a source. The attention was exclusively focused on methods where customers on the basis of theirown subjective opinion evaluate the service quality. The subject of evaluation was to define theoretical concepts of services whose quality is measured; also called the behavioral domain. The methods SERVQUAL and Brady's model including a specific proposal for conceptualization of this method for fitness area were introduced in detail, including graphic illustration of conceptualization.

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AK - Sport a aktivity volného času

OECD FORD obor

—

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2013

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Acta Universitatis Carolinae. Kinanthropologica

ISSN

1212-1428

e-ISSN

—

Svazek periodika

48

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

10

Strana od-do

146-155

Kód UT WoS článku

—

EID výsledku v databázi Scopus

—