Annual Assessment of the Online Dispute Resolution Platform in the EU

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14330%2F17%3A00098720" target="_blank" >RIV/00216224:14330/17:00098720 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Annual Assessment of the Online Dispute Resolution Platform in the EU

Popis výsledku v původním jazyce

The growth of Business-to-Consumer electronic commerce (B2C e-commerce) increases the frequency of disputes from these transactions between traders and consumers. The European Commission has adopted several recommendations, directives and regulations to promote online dispute resolution (ODR). As a result, the EU ODR platform is accessible to consumers and traders since 15 February 2016. The aim of this paper is to assess results of this platform during 13 months after its creation. Statistics on this website shows that 28506 complaints were registered. The most complaints originated from Germany, United Kingdom and Spain. Percentage of cross-border complaints was 36.84%. The most complaints from the perspective of the sector appeared in Clothing and footwear (11.21%), Airlines (8.54%) and Information and communication technology (ICT) goods (7.91%). The role of the alternative dispute resolution (ADR) entities together with possible modification of the ODR platform is also solved in the paper.

Název v anglickém jazyce

Annual Assessment of the Online Dispute Resolution Platform in the EU

Popis výsledku anglicky

The growth of Business-to-Consumer electronic commerce (B2C e-commerce) increases the frequency of disputes from these transactions between traders and consumers. The European Commission has adopted several recommendations, directives and regulations to promote online dispute resolution (ODR). As a result, the EU ODR platform is accessible to consumers and traders since 15 February 2016. The aim of this paper is to assess results of this platform during 13 months after its creation. Statistics on this website shows that 28506 complaints were registered. The most complaints originated from Germany, United Kingdom and Spain. Percentage of cross-border complaints was 36.84%. The most complaints from the perspective of the sector appeared in Clothing and footwear (11.21%), Airlines (8.54%) and Information and communication technology (ICT) goods (7.91%). The role of the alternative dispute resolution (ADR) entities together with possible modification of the ODR platform is also solved in the paper.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50500 - Law

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Cofola International 2017: Resolution of International Disputes: Conference Proceedings

ISBN

9788021087927

ISSN

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e-ISSN

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Počet stran výsledku

15

Strana od-do

92-106

Název nakladatele

Masaryk University

Místo vydání

Brno

Místo konání akce

Telč

Datum konání akce

1. 1. 2017

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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