Potential and Apparent Issues of Self-evaluation in Public Administration: The Case of Common Assessment Framework Implementation

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Potential and Apparent Issues of Self-evaluation in Public Administration: The Case of Common Assessment Framework Implementation

Popis výsledku v původním jazyce

Quality management is apparently a very frequent denominator of many initiatives of public administration reforms. Its instruments try to address specifics of public administration and attempts to ensure that public services are delivered in a more user-friendly way. Still, practices of quality management instruments in public administration lead to discussions about quality of public administration quality management itself and rhetoric referring to aims of continual quality improvement brings questions regarding the quality of methodologies and their practice. The paper summarizes and discusses issues which international literature emphasizes and author's own research revealed with regard to self-evaluation instruments that are usually used as first-step instruments of quality management in public administration. It focuses particularly on the Common Assessment Framework (CAF).

Název v anglickém jazyce

Potential and Apparent Issues of Self-evaluation in Public Administration: The Case of Common Assessment Framework Implementation

Popis výsledku anglicky

Quality management is apparently a very frequent denominator of many initiatives of public administration reforms. Its instruments try to address specifics of public administration and attempts to ensure that public services are delivered in a more user-friendly way. Still, practices of quality management instruments in public administration lead to discussions about quality of public administration quality management itself and rhetoric referring to aims of continual quality improvement brings questions regarding the quality of methodologies and their practice. The paper summarizes and discusses issues which international literature emphasizes and author's own research revealed with regard to self-evaluation instruments that are usually used as first-step instruments of quality management in public administration. It focuses particularly on the Common Assessment Framework (CAF).

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2010

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

International Journal of Knowledge, Culture and Change Management

ISSN

1447-9524

e-ISSN

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Svazek periodika

10/2010

Číslo periodika v rámci svazku

5

Stát vydavatele periodika

US - Spojené státy americké

Počet stran výsledku

15

Strana od-do

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Kód UT WoS článku

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EID výsledku v databázi Scopus

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