Quality Management and its Impact on Business Performance

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F17%3A00095460" target="_blank" >RIV/00216224:14560/17:00095460 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Quality Management and its Impact on Business Performance

Popis výsledku v původním jazyce

The subject of this article is selected quality factors in companies and their branches across the Czech Republic, and their influence on the performance of these enterprises. The aim of this article is to identify the differences in quality management (its selected characteristics) within efficient and less efficient enterprises. The research was conducted using a questionnaire for a total of 55 enterprises. A specific question from the questionnaire was used to divide the enterprises into efficient and less efficient. The characteristics for quality management were identified within the groups of efficient and less efficient enterprises, and subsequently the statistically significant differences were found between these two groups of enterprises. The statistical significance was set at a level of 90%. The differences between both groups of enterprises were determined using a pairwise comparison method, including the appropriate tests. The results show that there are differences in the degree of formalization and integration of the quality-management system between both groups of companies, with efficient enterprises also having a designated post more often which is responsible for quality management at the level of quality planning. Further differences are in the existence/absence of a quality-management system and in the use of methods and tools for determining customer satisfaction. Efficient enterprises also tend to concur that quality management leads to the support, maintenance and growth of the company's competitiveness in terms of increased productivity.

Název v anglickém jazyce

Quality Management and its Impact on Business Performance

Popis výsledku anglicky

The subject of this article is selected quality factors in companies and their branches across the Czech Republic, and their influence on the performance of these enterprises. The aim of this article is to identify the differences in quality management (its selected characteristics) within efficient and less efficient enterprises. The research was conducted using a questionnaire for a total of 55 enterprises. A specific question from the questionnaire was used to divide the enterprises into efficient and less efficient. The characteristics for quality management were identified within the groups of efficient and less efficient enterprises, and subsequently the statistically significant differences were found between these two groups of enterprises. The statistical significance was set at a level of 90%. The differences between both groups of enterprises were determined using a pairwise comparison method, including the appropriate tests. The results show that there are differences in the degree of formalization and integration of the quality-management system between both groups of companies, with efficient enterprises also having a designated post more often which is responsible for quality management at the level of quality planning. Further differences are in the existence/absence of a quality-management system and in the use of methods and tools for determining customer satisfaction. Efficient enterprises also tend to concur that quality management leads to the support, maintenance and growth of the company's competitiveness in terms of increased productivity.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

<a href="/cs/project/GA16-16260S" target="_blank" >GA16-16260S: Přístup managementu k redukci zpětných toků ve vazbě na spokojenost zákazníků a neustálé zlepšování</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

The Poprad Economic and Management Forum 2017

ISBN

9788056105191

ISSN

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e-ISSN

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Počet stran výsledku

11

Strana od-do

100-110

Název nakladatele

Catholic University in Ružomberok

Místo vydání

Ružomberok

Místo konání akce

Poprad

Datum konání akce

19. 10. 2017

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

000455255500010